Summary
Overview
Work history
Education
Skills
VOLUNTEERING
ABOUT ME
Timeline
Generic
JORDAN O'NEILL

JORDAN O'NEILL

United Kingdom

Summary

Cybersecurity, IT and Software expert with over a decade of experience as an analyst, technician and instructor. Proficient in developing and delivering extensive training programs & campaigns, having successfully trained over 2,000 employees in data protection & cyber safety and over 300 General Practice surgeries in clinical software. Skilled in leading and empowering employees to safeguard sensitive data, operate efficiently and improve standard processes.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Clinical Software Specialist Instructor

United Health Group - Optum
Remote, United Kingdom
03.2025 - Current
  • Led migration and training projects for more than 300 General Practice surgeries across Wales, specialising in EMIS Web software installation, data migration and end-user system training.
  • Designed, developed and maintained high quality instructional materials to enhance learning outcomes for medical professionals throughout the NHS.
  • Delivered hundreds of structured training sessions and seminars, both in person and remotely, tailored to the needs of healthcare professionals including doctors and nurses.

CyberSecurity Instructor

SafeGate Cyber
Chester, Cheshire
05.2024 - 03.2025
  • Conducted a series of bespoke cyber safety and data protection seminars, training over 1,000 employees and achieving 100% satisfaction rate.
  • Enhanced participants’ understanding of cybersecurity practices, resulting in a 37% reduction in security incidents over six months.
  • Enhanced online safety for 200+ students and faculty members, improving community knowledge and awareness of child safety.

CyberSecurity Analyst

FightBackCyber
Flint, Flintshire
08.2021 - 05.2024
  • Managed cybersecurity for a major consortium of manufacturing companies in the furniture industry, safeguarding digital assets for over 1200 end users.
  • Implemented security measures & enhanced data protection, leading to a 40% decrease in threats.
  • Reduced security incidents by formulating and implementing robust governance policies for 1000+ assets.

IT Support Technician

Stability IT Support
Prestatyn, Denbighshire
11.2016 - 07.2021
  • Prioritised and managed thousands of support cases with over 97% user satisfaction & SLA compliance.
  • Operated, enforced and suggested modifications and additions to system standards, leading to a 26% increase in service efficiencies.
  • Improved support service satisfaction by consistently enhancing expertise in a range of operating systems and 30+ software applications.

Education

Bachelor of Science - Computer Science

University of Chester
Chester
09.2016 - 11.2019

Skills

  • Curriculum Development
  • Teaching & Instructing
  • Cybersecurity
  • IT Support
  • Customer Relationships
  • Seminar delivery
  • High-Level Project Management
  • Software Analysis
  • Critical Thinking

VOLUNTEERING

Radfield Home Care, Disability Home Care Professional, 2023-08, 2024-03.


Volunteered to provide home care services for a man with multiple sclerosis, assisted with daily living activities and offered companionship. This experience deepened my understanding of the challenges faced by individuals with chronic illnesses and the importance of compassionate, patient-centered care.

ABOUT ME

In my free time, I engage in Muay Thai, a traditional form of kickboxing from Thailand, which enhances my discipline and physical fitness. I also volunteer at my family’s petting zoo, caring for animals and demonstrating responsibility and compassion. As a language and music enthusiast, I have a keen interest in Japanese, Korean, and Spanish music. Additionally, I taught Latin dancing for 3 years, specifically salsa and bachata. I even had the opportunity to instruct Lionel Richie!

Timeline

Clinical Software Specialist Instructor

United Health Group - Optum
03.2025 - Current

CyberSecurity Instructor

SafeGate Cyber
05.2024 - 03.2025

CyberSecurity Analyst

FightBackCyber
08.2021 - 05.2024

IT Support Technician

Stability IT Support
11.2016 - 07.2021

Bachelor of Science - Computer Science

University of Chester
09.2016 - 11.2019
JORDAN O'NEILL