Jordan Murphy
Swords
Summary
Diligent and detail-oriented with impeccable time-keeping skills. Young and ambitious with a high level of drive reflected in a strong work ethic. Exceptionally organised and intelligent. Works well under pressure and is accustomed to coping with a high level of responsibility in high stress environments. Interested in learning new skills and facing new challenges.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Executive
Veezu Services Limited
Swords, Co. Dublin
2023.02 - 2025.02
- Answering partner queries via Zendesk ticketing platform and over the phone
- Managing end-to-end audit processes from scoping to report writing ensuring compliance standards are met.
- Assisting with the provision of a weekly report on our partner’s activity and usage of our system
- Providing training to new staff members on systems and company standard operating procedures.
- Assisting with resourcing by adding potential new partners to the system and ensuring they are fully compliant.
- Providing detailed breakdowns on billings issued partner in line with their queries.
Sales Representative
Vodafone
Drogheda, Co. Louth
2022.03 - 2023.02
- Assisting customers face to face, providing technical assistance and advice on phone contracts and other purchases.
- Ensuring customer’s documentation and contracts are handled in accordance with store and GDPR policies.
- Handling cash and performing end-of-day banking.
- Performing regular inventory checks.
Teller
Credit Union
Swords, Dublin
2018.06 - 2020.02
- Approving shared loans.
- Providing credit checks, ensuring customers are eligible.
- Managing daily cash transactions for efficient customer service.
- Assisting customers with questions about services.
Admin Assistant
Credit Union
Swords, Dublin
2016.06 - 2018.06
- Handling incoming calls from customers, answering questions, directing calls and documenting messages.
- Answering customer queries regarding credit union processes.
- Handling sensitive information discreetly maintaining high level confidentiality at all times.
- Supporting accurate record-keeping with proficient data entry skills.
Education
Bachelor of Arts - Music and English
UCD
2017.01 - 2020.01
Skills
- Attention to detail
- Team collaboration
- Patience and empathy
- Organised and punctual
- Interpersonal skills
- Excellent Customer service
- Microsoft Applications (Office, Excel, Powerpoint & Word)
- Achieving targets
- Training and leadership
- Decision making
References
References are available upon request.
Timeline
Customer Service Executive
Veezu Services Limited
2023.02 - 2025.02
Sales Representative
Vodafone
2022.03 - 2023.02
Teller
Credit Union
2018.06 - 2020.02
Bachelor of Arts - Music and English
UCD
2017.01 - 2020.01
Admin Assistant
Credit Union
2016.06 - 2018.06