Jordan Murphy
Swords
Summary
Diligent and detail-oriented with impeccable time-keeping skills. Young and ambitious with a high level of drive reflected in a strong work ethic. Exceptionally organised and intelligent. Works well under pressure and is accustomed to coping with a high level of responsibility in high stress environments. Interested in learning new skills and facing new challenges.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
Veezu Services Limited
Swords, Co. Dublin
02.2023 - 02.2025
- Answering partner queries via Zendesk ticketing platform and over the phone
- Managing end-to-end audit processes from scoping to report writing ensuring compliance standards are met.
- Assisting with the provision of a weekly report on our partner’s activity and usage of our system
- Providing training to new staff members on systems and company standard operating procedures.
- Assisting with resourcing by adding potential new partners to the system and ensuring they are fully compliant.
- Providing detailed breakdowns on billings issued partner in line with their queries.
Sales Representative
Vodafone
Drogheda, Co. Louth
03.2022 - 02.2023
- Assisting customers face to face, providing technical assistance and advice on phone contracts and other purchases.
- Ensuring customer’s documentation and contracts are handled in accordance with store and GDPR policies.
- Handling cash and performing end-of-day banking.
- Performing regular inventory checks.
Teller
Credit Union
Swords, Dublin
06.2018 - 02.2020
- Approving shared loans.
- Providing credit checks, ensuring customers are eligible.
- Managing daily cash transactions for efficient customer service.
- Assisting customers with questions about services.
Admin Assistant
Credit Union
Swords, Dublin
06.2016 - 06.2018
- Handling incoming calls from customers, answering questions, directing calls and documenting messages.
- Answering customer queries regarding credit union processes.
- Handling sensitive information discreetly maintaining high level confidentiality at all times.
- Supporting accurate record-keeping with proficient data entry skills.
Education
Bachelor of Arts - Music and English
UCD
01.2017 - 01.2020
Skills
- Attention to detail
- Team collaboration
- Patience and empathy
- Organised and punctual
- Interpersonal skills
- Excellent Customer service
- Microsoft Applications (Office, Excel, Powerpoint & Word)
- Achieving targets
- Training and leadership
- Decision making
References
References are available upon request.
Timeline
Customer Service Executive
Veezu Services Limited
02.2023 - 02.2025
Sales Representative
Vodafone
03.2022 - 02.2023
Teller
Credit Union
06.2018 - 02.2020
Bachelor of Arts - Music and English
UCD
01.2017 - 01.2020
Admin Assistant
Credit Union
06.2016 - 06.2018
Similar Profiles
Umair AsifUmair Asif
Team Leader /Sales Floor Supervisor at Veezu Taxi U.KTeam Leader /Sales Floor Supervisor at Veezu Taxi U.K
Dave PriceDave Price
Customer Adviser (Night Dispatcher) at Veezu (formerly City Taxis)Customer Adviser (Night Dispatcher) at Veezu (formerly City Taxis)
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited