Jordan Moss
Business Systems Executive
Northwich
Summary
With a solid foundation established through a focused tenure of 7 months as a Business Systems Analyst and an extensive 2-year role as a Business Systems Administrator, the transition to the position of Business Systems Executive has been made. This journey has provided a unique blend of hands-on experience and strategic vision, facilitating the achievement of impactful outcomes within dynamic organizational landscapes.
Currently, there is a continued effort to enhance skills by pursuing the IBM DevOps and Software Engineering Professional Certificate. This commitment to continuous learning demonstrates a dedication to staying updated on the latest developments in software engineering. Additionally, there is ongoing project management of the implementation of a 3PL System, ensuring seamless integration within business operations.
Expertise extends to problem resolution, improving customer satisfaction, and driving overall process enhancements. There is active involvement in refining knowledge of business management systems, ensuring seamless data management and optimized processes aligning with organizational objectives.
Overview
10
10
years of professional experience
5
5
Certificates
5
5
years of post-secondary education
Work History
Business Systems Executive
Thinkprint UK
03.2024 - Current
- Currently managing implementation of 3PL System, ensuring seamless integration within business operations.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Provided end-user training for effective use of implemented business systems, increasing user adoption rates.
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Optimized data integrity through consistent monitoring and maintenance of business systems.
- Developed customized reports to support decision-making processes and drive business growth.
- Located bottlenecks to streamline existing processes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
Business Systems Analyst
Thinkprint UK
8 2023 - 02.2024
- Organized system operating procedures to strengthen controls.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Installed system updates to address vulnerabilities and reduce security issues.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Researched and adopted new technologies to add value to existing offerings.
- Develop and maintain documentation for system configurations, procedures, and user guides.
- Identify opportunities for process automation within various departments of the company.
Business Systems Administrator
Thinkprint UK
10.2021 - 8 2023
- Maintain and administer company's database system to ensure data integrity, security, and availability.
- Utilize backend system to update and enhance functionality of front end system, ensuring seamless user experience.
- Handle internal requests from various departments within the company, troubleshooting issues, and providing timely resolutions.
- Manage external requests, liaising with clients, vendors, or partners, and addressing their system-related inquiries or concerns.
- Perform regular data backups, monitor system performance, and implement necessary optimizations to ensure system efficiency.
Administrator - Key Accounts & Logistics
Thinkprint UK
5 2015 - 10.2021
Warehouse Operative
Thinkprint UK
1 2014 - 5 2015
Education
Professional Certificate - IBM DevOps And Software Engineering
Coursera
Remote 06.2023 - Current
DevOps, Cloud, And Agile Foundations -
Coursera
Remote 06.2023 - 09.2023
People, Work And Society Access Module (Y032) -
Open University
Remote 09.2021 - 05.2022
Level 3 Extended Diploma in IT -
Mid Cheshire College
Hartford 09.2010 - 06.2012
Level 3 Advanced Diploma For IT Professionals -
Mid Cheshire College
Hartford 09.2009 - 06.2010
BTEC 1st Diploma For IT Practitioners -
Mid Cheshire College
Hartford 09.2008 - 06.2009
Skills
Business Analysis
Certification
DevOps, Cloud, and Agile Foundations
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