Jordan Lloyd

• Worked in large coordinated teams on various hiking and cycling challenges. The role requires clear communication, dynamic problem solving, good logistical planning, and above a friendly demeanour and good sense of humour.
• Managed a number of events, honing leadership skills, liaising with charity reps and delivering a positive experience for both clients and staff.
• Taken on various roles for overseas cycling events, gaining a range of experience aa well as the flexibility to turn my hand to assisting in any event tasks.
• Maximised the value of outdoor experiences with friendly conversations, personal help ,and engaging stories about the culture, landscape and history of the areas I work in.

I worked at the Hathersage and Betws y Coed stores. During this time I threw my weight behind building strong ties with local communities, ultimately achieving the following:

• Organised the first 'Sonder Winter Gravel Series', offering rides catering to between 40-100 cyclists. This involved planning the routes, carrying out risk assessments, liaising with Peak District National Park / Natural Resources Wales to gain access permissions and event permits, and reaching out to local companies and landowners for permissions and event partnerships.
• Started regular in-store workshops, centered around teaching bicycle maintenance skills to beginners with the aim of improving confidence and facilitating bigger and bolder adventures.
• Organised social rides from the shop door. These were all inclusive, catering to riders of all abilities and prioritising a welcoming and safe atmosphere. These initial quiet winter rides created a platform that has exploded into the Eryri Gravel Gang, a thriving community of 100+ cyclists who regularly organise events and socials.
• Created multiple avenues of social media, starting the first shop specific instagram accounts and contributing regularly.

• Greeting and checking in clients for courses and accommodation, advising on the local area, carrying out the night porter role and assisting the instructional team in their roles.
• I gained a wealth of knowledge on the outdoor industry. I took the opportunity to shadow the guides, meet with representatives of Sport England, Mountain Training and British Cycling, and generally be immersed in the environment of the National Outdoor Centre.

My role at Collett's revolved around creating the perfect holiday experience for the guests by doing the following:

• During 'office hour', I got to know the guests and helped them select an activity and route tailored to their abilities and aspirations. Activities involved cycling or hiking in the summer, and skiing or snowshoeing in the winter.
• I would then join the group and expand on the experience with knowledge about the local history and landscape.
• As well as ensuring the happiness and wellbeing of the groups in outdoor pursuits, I would on other days work in a team to run the chalet. This involved housekeeping, dinner service, bar work and a ski shuttle service in the winter.
• As a walk organiser in the Dolomites, I planned alternative routes to circumnavigate washed out mountain paths on multiple occasions. This required good knowledge of local routes, liaising with transport companies for alternative pickup, and reorganising dinner arrangements, all while managing the groups expectations and morale.