Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
OperationsManager

Jordan Lloyd

St.Albans ,hert

Summary

Dynamic and results-driven professional with extensive expertise in multi-site retail operations and team management. Proven track record in process improvement strategies, problem solving, and implementing policies and procedures. Adept at recruiting, interviewing, and loss prevention with a strong focus on audit specialisation. Exceptional leadership skills complemented by outstanding communication abilities and active listening. Highly committed to customer service excellence, resource planning, and meticulous attention to detail. Passionate about achieving success in all areas with a robust teamwork ethic and effective networking and stakeholder engagement.

Overview

20
20
years of professional experience
3941
3941
years of post-secondary education

Work history

Operations manager

Morrisons PLC
Leighton Buzzard (multiple sites), Central Bedfordshire / Hertfordshire
04.2016 - 11.2024
  • Night Operation manager role included, seamless night operations by effectively managing team and resources with detailed planing to deliver. Improved overall efficiency with diligent monitoring of nightly tasks vs case rate, with coordinated staff rosters for optimal productivity during shift to support this. Streamlined operations by implementing effective workflow processes during the night, 3 night managers tasked to review different areas over each shift. Fostered a positive work environment through effective team leadership and management, prompting collaboration with other managers to ensure smooth transition between shifts and into daytime set up for seamless 24-hour operation.
  • Food specialist - Bakery & Fresh food production, heading up operations to deliver to specific department KPIs, whilst maximising quality control. Reducing waste by implementing efficient fresh food management procedures with the team, and initiated innovative strategies to boost overall department & store performance. Managed inventory levels, limiting overstock and product unavailability. Streamlined supply chain processes for increased efficiency, ensuring good relationships with key stakeholders to support in store operations. Role model of Food safety, a strong wealth of knowledge into processes and audit compliance used across multiple sites to upskill & deliver.
  • Trading manager role included boosted team efficiency by streamlining trading processes, ensuring regulatory compliance with meticulous record keeping and reporting for audit trails. Managing multiple staff rosters, ensuring adequate coverage during peak times. Maintained an organised stock room for easy accessibility of goods, and implemented promotional displays to increase product visibility and sales stunts.
  • Customer Service Manager (CSM) role included, delivering exceptional service by addressing customer queries promptly, understanding the route causes and coaching on the job. Raised company reputation with high-quality customer care within my stores, building strong relationships with the wider community and going the extra mile through building strong ethos with all colleagues. Ensured business objectives were always met through strategic planning, cultivating a productive culture by encouraging teamwork and providing my teams with the correct tools to do the job. Resolved customer complaints effectively, protecting the store's image and consumer relationships. Put customer service at the forefront of everything we do, ensure strong relationships are built with colleagues and customers, ensuring the best possible shopping experience with passionate & knowledgeable colleagues to deliver.
  • Full alcohol license holder.
  • Store manager cover role on numerous occasions in multiple high grossing sites, all training & competency checks signed off for Store manager role.
  • Have taken numerous high level stakeholder visits, able to discuss metrics & glide path confidently at store and company level.
  • Delivering & supporting with test purchases and age related purchase control legalities, with proven track record.
  • Delivering & supporting with Legal visits, Environmental health/Product protection (Shrink measures) SALA (Safe & Legal audits) with proven track record.
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for personal improvement & development with full support.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Understanding and delivering Safe & Legal principles, Health & safety practices and coaching wider teams to deliver excellence. Due diligence to ensure safe workplace conditions.
  • Conducted risk assessments for improved workplace hygiene standards, the coordinated training programmes, increasing staff knowledge of food safety regulations.
  • Project managing & delivering new business opportunities, including Amazon home shopping and 'New look' store refits at a regional level, company wide.
  • Fostered a culture of safety awareness through regular team meetings and briefings, cascading updates where applicable & walking store routines with all managers on a daily basis.
  • Highly regarded reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Streamlined operations to maximise efficiency and minimise waste - KPI driven, able to deep dive into analytics to ensure strong performance across the board. Able to cascade to wider team to ensure clear understanding & team buy in to achieve store/company targets across multiple sites.
  • Reduced overhead costs through efficient resource allocation and budget management on a daily basis, understanding payroll make up & store delivery.
  • Led teams to achieve business objectives on time and within budget constraints with proven track record - Involved in numerous store projects across the region & implementation of time sensitive tasks.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Managed team dynamics by implementing conflict resolution strategies, understanding how individuals work and ensuring all ideas and opinions are heard and voiced in the right way.
  • Developed accurate sales forecasts for improved strategic planning, looking at key drivers to constantly improve the store operation.
  • Facilitated staff training, resulting in better customer service. Development of people, understanding & highlighting how people work and how to harness capability to drive individual performance of others to aid in their development. Coordinated hiring, recruitment and training strategies to build successful teams. Optimised workflow procedures with strategic planning and team coordination, planning in major seasonal stunts and looking at data from previous years to highlight opportunities & improve.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff. Ensuring all colleagues are aware & understanding of any business updates, how it effects are work at store level and answering any questions or quires efficiently.
  • Oversaw facility maintenance and allocated needed resources to meet standards. Understanding all working parts of the business, machinery & contractor relationships to ensure these operate harmoniously. Understanding the escalation path when trouble shooting, and delivering excellence through audit due diligence & strong team knowledge.

Baker / Bakery Manager / Duty Manager

Sainsbury's PLC
Stevenage / Welwyn Garden City / Hertford , Hertfordshire
03.2005 - 03.2016
  • 2 year apprenticeship in retail Bakery, on the job store based practical skills alongside college courses studying the methods behind the scratch baking process.
  • 2 x Level 3 NVQ's in Food practices & retail Bakery
  • Developed production & coaching skills over 8 year period, participating in numerous development course as I began to branch out into the managing of Bakery/Confectionary & Fresh foods. Working alongside regional coaches to develop recipes for future in store bakery product ranges, then in turn coaching others across the regions.
  • High performing Bakery manager, Achieved customer satisfaction by baking a variety of fresh goods daily ensuring consistent quality for customer satisfaction with regular equipment checks as standard.
  • Provided excellent service to customers, enhanced company reputation driving a customer first ethos & mentality within my team.
  • Improved bakery efficiency by maintaining cleanliness and organisation of the workspace, achieving high level audit competency & checks.
  • Met strict food safety guidelines, maintained a safe working environment at all times. All colleagues understanding process & safe working practices day to day, and how to deliver the expected standard.
  • Managed ingredients supply, ensured uninterrupted production process. Regular stock checks, robust ordering routines & empowering all members of the team to be involved & invested to drive availability for our customers.
  • Ensured consistent quality by strictly following recipe instructions and production schedules, daily spec checks & team reviews to drive product quality & knowledge
  • Coordinated training sessions for new hires, improving skills base and growing teams.
  • Enhanced sales by creating attractive displays and promotions on seasonal items, promoting creativity & passion within the team to support and drive the operation forward.
  • Maximized profitability through waste control measures and efficient use of resources. Understanding KPI's and how best to cascade to the wider team, ensuring awareness of how everyone's input plays a part. Tracking daily sales to identify popular items and predict future demand accurately, also to highlight slower selling & high wastage lines. Using this to Present performance and order completion data to key stakeholders, to support the wider business awareness.
  • As a Duty manager i achieved smooth daily operations by overseeing staff and delegating tasks efficiently to the store team, daily huddles to discuss KPI's and upcoming events & key tasks to deliver.
  • Acquired my Alcohol license
  • Handled cash transactions accurately for financial integrity.
  • Delivered excellent customer service through effective communication skills, manager & colleague one to one coaching. Ensuring sustained operational excellence with adherence to company policies and procedures.
  • Supported marketing campaigns, increasing brand visibility within the local community.
  • Handled complaints professionally, leading to improved customer retention rates. Alongside colleagues and managers, i managed customer service interactions, addressing concerns and preserving positive experiences.
  • Led by example, embodying positive work ethic and motivating staff for peak performance.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing, daily inspections of facilities to identify and promptly address maintenance needs.
  • Conducted staff appraisals and evaluations, fostering continuous improvement and development. Also fully versed n all disciplinary processes, and able to hold investigation & sanction meetings.

Education

GCSEs / BTEC Sport studies - Sports studies

Thomas Alleyne School
Stevenage, Hertfordshire
01/1999 - 12/2005

NVQ Level 3 - Food practices & Retail Bakery

City & Guilds
Stevenage, Hertfordshire
06/2005 - 06/2007

Skills

  • Multi-site retail operations, team management
  • Process improvement strategies & problem solving
  • Policies and procedures implementation
  • Recruiting and interviewing
  • Loss prevention / Audit specialist
  • Exceptional leader
  • Outstanding communication skills, active listener
  • High commitment to customer service & support
  • Resource planning and allocation, attention to detail
  • Networking & stakeholder engagement

Affiliations

  • Food & Nutrition
  • Health & Wellbeing
  • Family & Friends
  • Travel

Timeline

Operations manager

Morrisons PLC
04.2016 - 11.2024

Baker / Bakery Manager / Duty Manager

Sainsbury's PLC
03.2005 - 03.2016

GCSEs / BTEC Sport studies - Sports studies

Thomas Alleyne School
01/1999 - 12/2005

NVQ Level 3 - Food practices & Retail Bakery

City & Guilds
06/2005 - 06/2007

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Jordan Lloyd