Jordan Lennon
London,UK
Summary
Detail-oriented Research Assistant with a Master's in Forensic Mental Health Research and several years of expertise in data analysis, case management, and comprehensive report writing. Skilled in organizing and analyzing large datasets, managing sensitive and confidential case files, and generating precise, data-driven reports using descriptive statistics to support research objectives. Recognized for exceptional organizational skills, meticulous attention to detail, and a strong commitment to accuracy and confidentiality in handling sensitive information.
Overview
6
6
years of professional experience
Work History
Senior Shift Supervisor
Auld Shillelegh
London
01.2024 - Current
- Trained, supervised, and motivated a team of 18 staff members, ensuring smooth daily operations and high service standards.
- Collected and analyzed operational data, customer feedback, and staff performance metrics to identify areas for improvement, implementing targeted strategies that enhanced service quality and customer satisfaction.
- Developed and delivered comprehensive staff training programs focused on customer service excellence, upselling techniques, and conflict de-escalation, leading to increased sales and improved guest experiences.
- Optimized workflow efficiency by implementing strategic scheduling and task delegation, reducing wait times and enhancing team productivity.
- Monitored inventory levels and coordinated with suppliers to ensure stock availability, minimizing waste and controlling costs.
- Resolved customer concerns with professionalism and efficiency, fostering a welcoming and positive pub environment.
Senior Shift Supervisor
Railway Tavern
London
10.2022 - 01.2024
- Supervised and motivated a team of 17 staff members, ensuring efficient daily operations and a high standard of customer service.
- Created detailed inventory and incident reports using descriptive statistics to analyze trends, track supplies, and identify operational patterns, improving stock management and minimizing waste.
- Compiled operational data into detailed data sheets for staff, leading discussions to identify key areas for improvement and highlight successful practices, fostering a culture of continuous growth and efficiency.
- Developed and delivered staff training programs focused on customer service excellence, upselling techniques, and conflict resolution, enhancing team performance and guest satisfaction.
- Implemented efficiency-focused scheduling and workflow optimizations, reducing wait times, minimizing waste, and improving overall staff productivity.
- Resolved customer complaints and operational challenges swiftly and professionally, maintaining a welcoming and enjoyable atmosphere.
Research Assistant and Intake Intern
Office of the State Attorney, Juvenile Division
West Palm Beach, Florida
01.2022 - 05.2022
- Systematically reviewed and categorized juvenile case records from 2016-2022 by offense type, establishing a structured framework that streamlined research and data analysis.
- Designed and maintained detailed data sheets incorporating demographic information to support future research on juvenile crime trends.
- Flagged and tracked cases involving firearms, enhancing data accessibility for policy development and intervention strategies.
- Processed and organized intake reports from new arrests, creating comprehensive case files for each new offense.
- Contacted victims of crimes to gather statements, provide case updates, and ensure accurate documentation of their experiences.
- Collaborated with attorneys and law enforcement to verify case details, ensuring thorough and precise case records.
- Assisted in preparing reports and research materials used to inform policy recommendations and juvenile justice reform efforts.
Assistant Residence Director
Palm Beach Atlantic University
West Palm Beach, Florida USA
01.2019 - 05.2021
- Supervised a staff of 13 Resident Assistants (RAs) across two residence halls, while collaborating with a team of six Assistant Residence Directors to oversee a campus-wide staff of approximately 100 RAs.
- Provided mentorship, constructive feedback, and professional development opportunities for RAs, enhancing team performance and resident engagement.
- Managed staff schedules, budget oversight, and event planning for campus-wide programs, staff development initiatives, and community-building activities.
- Facilitated staff meetings with the Residence Director, addressing concerns, setting goals, and fostering collaboration among staff.
- Served as a communication liaison between students and campus resources, including academic support, disability services, campus safety, and mental health services.
- Coordinated with mental health professionals and emergency responders during student crises, advocating for student needs and ensuring appropriate support.
- Oversaw key administrative functions, including coordinating room assignments, managing incident reporting systems, and ensuring budget allocation efficiency.
- Implemented process improvements to maintain accurate records, minimize discrepancies, and support timely decision-making.
- Promoted a safe, inclusive, and supportive living environment by enforcing policies, resolving conflicts, and addressing student concerns proactively.
Education
Master of Science - Forensic Mental Health Research
King's College London
London 04.2001 -
Bachelor of Science - Psychology
Palm Beach Atlantic University
West Palm Beach, Florida, U.S.A. 04.2001 -
Skills
- Data collection & organisation
- SPSS, R, Rayyan, and Excel
- Collaborative research
- Incident reporting & risk assessment
- Case management & report writing
- Teaching & mentorship
- Budget oversight & resource allocation
- Research ethics & compliance
Timeline
Senior Shift Supervisor
Auld Shillelegh
01.2024 - Current
Senior Shift Supervisor
Railway Tavern
10.2022 - 01.2024
Research Assistant and Intake Intern
Office of the State Attorney, Juvenile Division
01.2022 - 05.2022
Assistant Residence Director
Palm Beach Atlantic University
01.2019 - 05.2021
Master of Science - Forensic Mental Health Research
King's College London
04.2001 -
Bachelor of Science - Psychology
Palm Beach Atlantic University
04.2001 -
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