Jordan Kalatzis
Teignmouth,Devon
Summary
Experienced Travel Consultant with a proven track record in direct sales and customer service, formally at Sunvil Holidays in London. Notable for designing customised travel packages and managing complex travel arrangements, achieving top sales operative status with annual revenues of £1.6M. Skilled in itinerary planning, troubleshooting, and supplier negotiations, with bilingual proficiency in Greek. Previous role as Assistant Manager at Hei Hing Restaurant & Noodle Bar honed exceptional communication and multitasking abilities. Career goal: to apply this knowledge to a new industry/role and continue to grow in that environment.
Overview
13
13
years of professional experience
2
2
Languages
Work history
Travel Consultant
Sunvil Holidays
London
05.2017 - 08.2026
- Direct sales to both customer and industry markets handling client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
- Designed customised travel packages tailored to client preferences, maximising satisfaction and value.
- Managing and troubleshooting overbookings, flight amendments, and accommodation changes, minimising inconvenience, and maintaining client trust in the business.
- Overseeing the passenger experience from first contact to the end of the journey.
- Assist the flight operations manager.
- Represent the company at media, client, and agency events.
- Overseas travel to gain knowledge and experience of products, whilst building relationships with agency partners and suppliers.
- Manage supplier communications, bilingual (Greek).
- Top sales operative for the past five years, grossing a yearly high of £1.6M.
Assistant Manager
Hei Hing Resturant & Noodle Bar
London, Middlesex
04.2013 - 03.2019
- Served meals and drinks with professionalism, friendliness, and care, ensuring timely delivery to maintain high standards of service.
- Achieved service time and quality targets.
- Handled customer concerns and escalated major issues to supervisor.
- Developed strong relationships with regular clients, and staff members.
Education
Certificate of Higher Education - Photography
West Thames College
IsleworthGCSEs - GCSE's
Isleworth and Syon Boys School
Isleworth, HNSSkills
- Troubleshooter
- Itinerary planning and booking
- Customer Service
- Excellent communication
- Exceptional multi-tasker
- Team player
- Computer-literate
- Amadeus software
- Supplier negotiations
Languages
English
Native
Greek
Native
Languages
English. Greek.
Timeline
Travel Consultant
Sunvil Holidays
05.2017 - 08.2026
Assistant Manager
Hei Hing Resturant & Noodle Bar
04.2013 - 03.2019
GCSEs - GCSE's
Isleworth and Syon Boys School
Certificate of Higher Education - Photography
West Thames College