Jordan Jaggassar

Customer Service Skills Multitasking Attention to Detail Problem-Solving

• Communication: I interacted directly with customers, taking orders, explaining the menu, and resolving issues. This developed my ability to communicate clearly and effectively.
• Conflict Resolution: I supported with simple customer complaints and making sure customers leave satisfied teaches patience, empathy, and problem-solving.
• Personalized Service: I began to offer personalize service, remembering regulars' customers preferences and engaged in friendly conversation to create a welcoming environment.
• Handling Multiple Orders: I often have to juggle preparing drinks, taking orders, keeping a clean organised environment, and sometimes handling food orders all at once.
• Time Management: Efficiently preparing drinks while maintaining quality under time pressure helps you develop strong time management and prioritization skills.
• Precision in Drink Preparation: Making sure that drinks are consistent in taste and presentation requires careful attention to detail.
• Following Recipes: Preparing specific drinks requires following exact measurements, temperatures, and techniques to ensure each drink meets quality standards.
• Addressing Equipment Issues: I often deal with minor technical problems like a malfunctioning espresso machine or grinder, requiring quick thinking and troubleshooting.
• Adaptability: When things go wrong, such as running out of an ingredient or dealing with unexpected surges in customers, baristas have to think on their feet and adapt to the situation.

Communication Skills Organizational Skills Teamwork and Collaboration Problem-Solving Skills Creative and Play-Based Learning Cultural Sensitivity Physical Stamina

• Clear and Effective Communication: Working with children, parents, and colleagues requires strong communication skills. i learn how to explain things clearly, whether it’s guiding a child or updating a parent.
• Active Listening: As a practitioners, you must listen carefully to children to understand their needs, feelings, and ideas, fostering emotional intelligence.
• Parent Communication: Engaging with parents or guardians to update them on their child's progress and address concerns enhances both written and verbal communication skills.
• Time Management: Managing a classroom of children while balancing the completion of administrative duties, such as paperwork and lesson planning, helps develop strong time management and organizational skills.
• Creating Routines: I was responsible for supporting the structuring the day with routines and activities that balance play, rest, and learning.
• Working with Colleagues: Collaboration with other practitioners and staff members is essential in creating a harmonious environment for ourselves and for the children. We learn to work together, share responsibilities, and support one another.
• Flexibility and Adaptability: I can adapt to different team dynamics and work environments, learning to be flexible in my roles.
• Adapting Activities: I regularly adapt lessons and activities based on the children's needs, interests, and developmental stages. This requires creativity and critical thinking.
• Handling Unexpected Situations: Dealing with unplanned events, such as medical emergencies, accidents, or sudden behavioral issues, hones quick thinking and practical problem-solving skills.
• Creative Thinking: I use my creativity to design engaging and educational activities, this creativity can be used in the marketing industry.
• Resourcefulness: I often had to think on my feet, using limited resources to create stimulating learning opportunities.
• Inclusivity and Diversity: I learnt to work with children and a team from diverse backgrounds and cultures, respecting individual differences and creating an inclusive environment for all .
• Promoting Respect and Tolerance: As a practitioner, I play a key role in teaching children about respecting others, understanding cultural differences, and celebrating diversity.
• Energy and Endurance: As a practitioner, I am often on my feet for long hours, involved in active play, supervising physical activities, and managing multiple tasks, which builds physical stamina.

8. Leadership and Responsibility

• Supervising Children: I took on a supervisory role, ensuring that children are safe and engaged in age-appropriate activities.
• Taking Initiative: I was responsible for planning activities or managing smaller groups of children, which develops leadership qualities and decision-making abilities.