Jordan Haines
Carterton,Oxfordshire
Summary
Focused plumbing and heating with demonstrated ability to organise work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in plumbing and heating. Detail-orientated and analytical individual, trained in business management. Consistently seeking opportunities to learn and develop new and existing skills. Ready to apply training and problem-solving approach to core business challenges. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Managing director
Aqua Plumbers
Witney, Oxfordshire
2023.06 - Current
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Devised and implemented long-term strategy to drive progress in key areas.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Managed team performance, celebrating successes and identifying areas to improve.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Independently managed recruitment, employee motivation and training.
Managing director
Pinnacle Plumbing and Heating
Witney, Oxfordshire
2020.05 - 2023.05
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Devised and implemented long-term strategy to drive progress in key areas.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Spearheaded development and delivery of product initiatives based on in-depth market research.
- Managed team performance, celebrating successes and identifying areas to improve.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Trained and mentored managers to cultivate cohesive leadership team.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Cultivated strong work culture and high standards to drive employee retention and performance.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
Plumbing and heating engineer
Seville Developments
London, City of London
2019.03 - 2020.03
- Promoted excellent customer service for both internal and external service users and stakeholders.
- Participated and provided out of hours emergency services when necessary.
- Maintained accurate property and file records on repair works and progress on jobs.
- Completed all works to high standards in line with company and industry requirements.
- Cleaned and tidied work sites after job completion.
- Conducted boiler servicing, diagnosing faults and replacing defective parts.
- Strived to finish allocated workload and meet targets as agreed with line manager.
- Managed work of external heating and plumbing contractors on larger projects.
- Diagnosed and repaired faults affecting proper performance of heating systems.
Plumbing and heating engineer
I D Godden & co LTD
Witney, Oxfordshire
2014.09 - 2019.02
- Promoted excellent customer service for both internal and external service users and stakeholders.
- Participated and provided out of hours emergency services when necessary.
- Advised customers about best appliances to install based on needs.
- Maintained accurate property and file records on repair works and progress on jobs.
- Completed all works to high standards in line with company and industry requirements.
- Cleaned and tidied work sites after job completion.
- Conducted boiler servicing, diagnosing faults and replacing defective parts.
- Strived to finish allocated workload and meet targets as agreed with line manager.
Education
NVQ Level 3 - Gas engineer
2014.09 - 2018.09
Skills
- Strategic thinking
- Problem solving skills
- Operations management
- Installations
- Servicing
- Breakdowns
- Work load
- Extra hours
Languages
English
Native
Timeline
Managing director - Aqua Plumbers
2023.06 - Current
Managing director - Pinnacle Plumbing and Heating
2020.05 - 2023.05
Plumbing and heating engineer - Seville Developments
2019.03 - 2020.03
Plumbing and heating engineer - I D Godden & co LTD
2014.09 - 2019.02
OEA - NVQ Level 3, Gas engineer
2014.09 - 2018.09