Jordan Gowland
Bridlington
Summary
Versatile and skilled professional with a comprehensive background in administrative and business roles. Adept at managing properties, overseeing office practices, and ensuring customer and stakeholder satisfaction. Proven track record in property and building management, including financial oversight and effective communication with stakeholders. Experienced in football coaching, demonstrating leadership, planning, and teamwork skills. Extensive background in customer service gained in roles at Iceland and Tesco, fostering excellent communication, organisational, and interpersonal abilities. Grassroots marketing experience as a leaflet distributor, showcasing adaptability and a hands-on understanding of customer engagement. Eager to leverage this diverse skill set and experience in contributing to new challenges and opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Rydale Clothing
07.2024 - 02.2025
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintenance Technician
Glenfields Care Homes Limited
01.2024 - 04.2024
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with team members to complete larger repair projects efficiently.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Gardener and Handyman
The Bay Holiday Parks
08.2023 - 12.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
Block and Property Manager
Nicholson's Estate Agents
03.2022 - 07.2023
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Program Officer
East Riding of Yorkshire Council
11.2019 - 02.2022
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Coordinated grant writing efforts, securing crucial funding for program initiatives.
- Provided guidance and support to team members, fostering a collaborative work environment that encouraged professional growth.
- Facilitated stakeholder engagement sessions, incorporating valuable feedback into program development processes.
- Promoted the organization''s mission by actively participating in networking events and representing the organization at conferences or seminars.
Customer Assistant
Iceland
05.2018 - 06.2019
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Customer Assistant
Tesco
03.2016 - 06.2016
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
A Level - Business
Ifate
Remote08-2021
Certificate - FA Level 2 in Coaching Football
East Riding FA
Hull03-2020
A Level - History
Headlands School
Bridlington07-2018
A Level - Psychology
Headlands School
07-2018
A Level - Sociology
Headlands School
Bridlington07-2018
Certificate - FA Level 1 in Football Coaching
East Riding FA
Hull04-2018
Skills
- Data entry
- Customer focus
- Inbound call management
- Account reconciliation
- Accounting and bookkeeping
- Time management
- Collaborative teamwork
- Team collaboration and leadership
Timeline
Customer Service Officer
Rydale Clothing
07.2024 - 02.2025
Maintenance Technician
Glenfields Care Homes Limited
01.2024 - 04.2024
Gardener and Handyman
The Bay Holiday Parks
08.2023 - 12.2023
Block and Property Manager
Nicholson's Estate Agents
03.2022 - 07.2023
Program Officer
East Riding of Yorkshire Council
11.2019 - 02.2022
Customer Assistant
Iceland
05.2018 - 06.2019
Customer Assistant
Tesco
03.2016 - 06.2016
A Level - Business
Ifate
Certificate - FA Level 2 in Coaching Football
East Riding FA
A Level - History
Headlands School
A Level - Psychology
Headlands School
A Level - Sociology
Headlands School
Certificate - FA Level 1 in Football Coaching
East Riding FA
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