Jordan Fulton
Nuneaton
Summary
Accomplished logistics professional with a strong foundation in innovative process improvement and logistics network design. Proficient in SAP software and Microsoft Office Suite, with extensive experience in materials resources planning and capacity planning. Demonstrates a comprehensive understanding of global logistics, shipping regulations, and transportation liaising. Skilled in complex problem analysis and logistics budgeting, aiming to leverage expertise to optimise supply chain efficiency.
Overview
11
11
years of professional experience
Work history
Customer Service Delivery Manager
Arvato
Birmingham
10.2022 - 01.2026
- Assisted in managing inbound and outbound deliveries and returns.
- Supported the transfer of related information back to customers and resolved issues.
- Helped investigate and address customer queries regarding daily operations.
- Worked with teams to enhance operational efficiency and customer satisfaction.
- Aided in maintaining performance reports, including open orders and returns.
- Provided feedback on non-compliance to customers.
- Analysed information for weekly reports and contributed to corrective actions.
- Coordinated logistics operations to ensure timely delivery of goods.
- Managed inventory levels and implemented stock control measures.
- Developed and maintained relationships with suppliers and transport providers.
- Streamlined distribution processes to enhance operational efficiency.
Sales Team Leader
Corporate Solutions Logistics
Birmingham, West Midlands
10.2020 - 08.2022
- Achieved timely and cost-effective transport deliveries through meticulous site planning and monitoring.
- Secured new customer engagements by efficiently liaising with transport managers to optimise load coverage.
- Finalised loads for prominent clients, including Coca Cola, IKEA, Chep, and Amazon, enhancing client satisfaction.
- Streamlined load booking processes via customer portals such as SAP, Bluejay, Smartway, Transporeon, and 3G.
- Enhanced staff capabilities through targeted training programmes across central office and multiple sites.
- Ensured procedural compliance by maintaining flexible hours for direct support to staff during all shifts.
- Mentored junior staff providing guidance on best practices and developing their skills.
- Implemented process improvements resulting in enhanced operational efficiency and reduced delays.
- Analysed logistics data to identify trends and optimise supply chain performance.
- Analysed key performance indicators to identify areas for improvement in logistic processes.
Logistics Coordinator
Priority Freight (Midlands) Ltd
Coventry, West Midlands
04.2019 - 12.2020
- Assisted in daily planning and monitoring of logistics to ensure timely and cost-effective transport deliveries.
- Provided competitive quotations and estimates to third-party companies to support customer retention efforts.
- Liaised with existing and potential suppliers to enhance customer portfolio within the business.
- Collaborated with team members to achieve customer satisfaction and participated in monthly team meetings.
- Streamlined communication between suppliers and customers to enhance service levels and satisfaction.
- Oversaw import and export documentation processes to comply with regulatory standards.
- Managed relationships with vendors, fostering mutual respect and cooperation.
- Monitored transport costs to identify areas of potential savings.
Account Manager
C4 Logistics
Coventry, West Midlands
07.2020 - 10.2020
- Facilitated daily logistics planning and monitoring to ensure timely and cost-effective transport deliveries in accordance with company policies and customer expectations.
- Assisted in providing competitive quotations and estimates to third-party companies, while supporting the re-negotiation of existing contracts to enhance customer retention.
- Collaborated with existing suppliers and potential new suppliers to expand the customer portfolio within the business.
- Contributed as part of a team to achieve customer satisfaction and actively participated in monthly team meetings.
- Coordinated international shipments by liaising with vendors such as F1 team Racing Bulls and freight forwarders.
- Ensured compliance with customs regulations and documentation requirements for all shipments.
Team Leader
Greene King
Nuneaton, Warwickshire
01.2020 - 07.2020
- Assisted in resolving issues with staff members and customers through effective communication.
- Supported stock level management and reported findings to senior management as needed.
- Participated in meetings with management to promote sales and share information with staff.
- Handled daily financial transactions and organised staff shifts as necessary.
- Mentored team members to enhance their skills and encourage professional development within the business.
- Maintained inventory control systems to ensure adequate stock levels and minimise wastage in the kitchen and bar.
E-Commerce Customer Advisor
Energile Ltd
Coventry, West Midlands
06.2018 - 04.2019
- Assisted in customer communication via electronic channels to support client engagement.
- Utilised CRM platform daily to maintain client records and interactions.
- Supported understanding of client expectations to enhance satisfaction and foster loyalty.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Analysed customer feedback to identify trends and inform improvements in service delivery.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Team Leader
J D Weatherspoon Ltd
Coventry, West Midlands
09.2014 - 06.2018
- Supported team communication and resolved issues with staff and customers.
- Managed stock levels and provided reports to senior management as needed.
- Attended management meetings to enhance business growth and communicated promotional sales to staff members.
- Handled daily financial transactions and organised staff shifts as required.
Education
GCSE - Maths, English, Science
Caludon Castle School
CoventryLevel 3 Extended Diploma - Computing
North Warwickshire & Hinkley College
Nuneaton, WarwickshireSkills
- Innovative process improvement
- Logistics network design understanding
- Materials resources planning
- Complex problem analysis
- SAP software proficiency
- Capacity planning experience
- Global logistics understanding
- Microsoft office suite mastery
- Knowledge of shipping regulations
- Transportation liaising
- Logistics budgeting
References
References are available on request.
Affiliations
- F1
- Football
- Gaming
References
References available upon request.
Timeline
Customer Service Delivery Manager
Arvato
10.2022 - 01.2026
Sales Team Leader
Corporate Solutions Logistics
10.2020 - 08.2022
Account Manager
C4 Logistics
07.2020 - 10.2020
Team Leader
Greene King
01.2020 - 07.2020
Logistics Coordinator
Priority Freight (Midlands) Ltd
04.2019 - 12.2020
E-Commerce Customer Advisor
Energile Ltd
06.2018 - 04.2019
Team Leader
J D Weatherspoon Ltd
09.2014 - 06.2018
GCSE - Maths, English, Science
Caludon Castle School
Level 3 Extended Diploma - Computing
North Warwickshire & Hinkley College