Jordan Fontaine
Newcastle upon Tyne
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
French Customer Advisor - Dr. Martens campaign
Ventrica
10.2023 - Current
- Recorded and processed customer data accurately.
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Adhered strictly to policies and procedures for continued company compliance.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Player Experience Interactions Specialist
Ubisoft
Newcastle upon Tyne
03.2021 - 08.2023
- Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
- Explained benefits and advantages of different product and service offerings to customers.
- Improved customer satisfaction ratings through responsive query resolution.
- Followed up customer queries to check provided solutions met expectations.
- Handled live chat queries within strict timeframe targets.
Customer support
Conduent
Poole
01.2018 - 01.2021
- Maintaining a good customer satisfaction score
- Assisting customers through troubleshoot steps
- Doing language testing in French and English for new candidates
- Followed all customers related issues and provided timely feedback
- Follow established protocols to verify ownership of player accounts, help players regain access to their accounts, and make changes to player account information
- Participate in training and development activities
- Identify and escalate new issues per specified protocol
- Answer many different inquiries through email, phone call and live chats
- Use of communication skills verbally and via email.
Education
Graphic design bachelor -
Formation center Hergos
01.2015 - 05.2017
Skills
- Problem solver
- Customer relations
- Salesforce
- Live chat management
- Written and oral communication skills
- Tech savvy
- Fluent in both French and English
- Quick to master new skills
Timeline
French Customer Advisor - Dr. Martens campaign
Ventrica
10.2023 - Current
Player Experience Interactions Specialist
Ubisoft
03.2021 - 08.2023
Customer support
Conduent
01.2018 - 01.2021
Graphic design bachelor -
Formation center Hergos
01.2015 - 05.2017
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