Jordan Edwards
Wakefield,West Yorkshire
Summary
Versatile leader with 11 years of managerial experience. Holds extensive knowledge of both the retail and hospitality industry operations.
Strong strategic-planning and people-leadership skills, which support with delivering exceptional results.
Overview
5
5
years of professional experience
Work history
General manager
23.5 Degrees (Starbucks)
Wakefield, West Yorkshire
10.2023 - Current
- Partnered with management team to optimise operations and reduce costs.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited and managed senior staff with focus on delivering clear results.
- Established strong rapport with stakeholders to enhance business credibility.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Regularly track KPI's to drive profitability and target delivery.
- Support with the general operation within multiple sites
- 270 indirect reports
- 12 sites of varying asset type, Drive thru, high street cafe and shopping centre.
- Weekly revenue of £150,000-£200,000.
- New store openings.
Store manager
23.5 Degrees (Starbucks)
Wakefield, West Yorkshire
08.2021 - 10.2023
- Assessed profit and loss to improve business forecasting and performance.
- Supported team by demonstrating respect and willingness to help.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Engaged with stakeholders to build relationships and brand awareness.
- Managed on-site evaluations, internal audits and customer surveys.
- Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Awarded 23.5 Degrees store manager of the quarter.
- 30 direct reports
- Weekly Sales in excess of £30,000.
- Yearly net profit of £400,000.
- Full P&L accountability.
Groceries online manager
Sainsburys Supermarket
Wakefield, West Yorkshire
01.2021 - 08.2021
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Developed plans and strategies to promote continuous improvement.
- Established and monitored key performance indicators to track operational performance.
- 220 direct reports.
- Weekly sales in excess of £300,000.
- Weekly orders in excess of 5,000.
- Maintaining the operation of a fleet of 14 delivery vehicles.
- Regular detailed analysis of KPI's
Convenience store manager
Sainsburys
Wakefield, West Yorkshire
05.2019 - 01.2021
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Leveraged strong working knowledge of products and systems within the retail industry.
- Displayed energy and enthusiasm in fast-paced environment.
- 20 direct reports.
- Record weekly sales achieved (£55,000).
- Full P&L accountability.
- Successfully led my team through a challenging period, during the global covid pandemic, whilst adapting to change on a daily/weekly basis.
Skills
- Organised and efficient
- Relationship building
- Performance improvements
- Effective leader
- Leadership and team building
- Stakeholder relations
- Coaching and mentoring
- Problem-solving
- Communication skills
Timeline
General manager
23.5 Degrees (Starbucks)
10.2023 - Current
Store manager
23.5 Degrees (Starbucks)
08.2021 - 10.2023
Groceries online manager
Sainsburys Supermarket
01.2021 - 08.2021
Convenience store manager
Sainsburys
05.2019 - 01.2021
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