JORDAN DELFINO

• I handle daily IT and Technology Support Services for the German Swiss International School of Hong Kong.
• Report to the IT Manager and the IT Director.
• Knowledgeable with Windows, Apple, and Google Operating Systems, Microsoft Office, and Adobe Software.
• Have Experience with Device Management Software for Apple, Windows, and Google
• Knowledgeable with iOS and Android devices
• Have experience and knowledge of the latest Apple Server setup and Apple Volume Purchase Program.
• Produced daily, weekly, and monthly reports to increase team productivity.
• Researched the latest information to stay up-to-date with trends.
• Utilised ticketing system to track timeline and resolution of problems.
• Answered user questions about hardware and software operations to help resolve problems.
• Supported loading of peripheral equipment with selected materials.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Tracked computer system and network performance to identify root causes of issues.
• Offered technical advice to programmers and developers to help optimise designs.
• Established and troubleshot network and data communications systems.
• Followed technical documentation for accurate installation, maintenance, and repair work.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Installed new software for users and monitored version and patch update requirements.
• Updated and improved web pages for relevancy and accuracy.
• Completed investigations to check on reported errors, reproduce problems, and trace faults.
• Organised workspaces for employees with computers, monitors, and associated cabling or equipment.
• Distilled complex technical information into easily digestible instructions for end-users.
• Experience with Apple Device Enrolment Program
• Experience with theHelpdesk program.
• Knowledgeable with Apple and Windows Image Deployment or Cloning.
• Shared iPad Management
• Knowledge of Chromebook and Google Suite/ Education
• Knowledge of Kaspersky and BitDefender Anti Virus System
• HTML5 and CSS3 training with JQuery
• Attended service liaison meetings with the IT team to raise awareness and update policies and strategies.
• Tracked team performance to provide feedback and status reports to management.
• Reset passwords of customers to provide data protection.
• Coordinated and managed daily work activities of ICT help desk staff to monitor compliance.

- Report to the IT Manager and the Business Administrator.

• Take care of all IT Support requests issued through IT HelpDesk, walk-in calls and emergency IT calls from teachers and students.
• Help the Laptop Service Centre's daily operation with a 1-to-1 laptop program (re-imaging, and sending laptops to HP using ADP insurance.)
• Talk and meet with vendors or retailers about IT Technology procurements.
• Procure IT-related devices.
• Troubleshoot all software and hardware issues of standard Classroom Technology (Promethean IWB, Targus Docking Station, HP Elitebook, iPad Air 2, Chromebook)
• I managed two Mac mini servers for the iPad deployment and iMac for the Music Department Management.
• Learn new technologies both Software and Hardware and share with colleagues and the school staff.
• Make plans before term break and create tasks for holiday jobs.
• Make sure to share the knowledge with colleagues so if ever one of us is sick or on leave, we can always have information and help solve an issue.

• Performed and entertained bar, restaurants, pub and hotel lounge patrons 6 nights a week
• Rehearse 2-3 new songs every week.
• Edited music using digital software
• Maintained 100% punctuality
• Participated in dress rehearsals to practice one last time before opening night.
• Learned how to dance to audition for roles calling for basic dancing skills.
• Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.
• Travelled to various set locations for performance.