Jordan Crane
Bournemouth,England
Summary
Reliable claim consultant that has a proven track record for good customer and commercial outcomes, whilst mentoring the team come to similar resolutions sharing my detailed understanding of motor claims, and improving/maintaining supplier relations. Although I do not have exposure to Broker relationships with LV=, I'm dedicated and a fast learner I look forward to new challenges and have no hesitations with needing to further my understating of the business to be proficient in the role. I feel I would bring unique insights owing to the niche area of motor claims I specialise in.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Claims consultant
Liverpool Victoria
Bournemouth, Dorset
2019.09 - Current
- Manage and progress Intervention claims through to settlement.
- Create and deliver a 7 week training package for new staff, I have assisted grow the team by 60%.
- Dependable referral point for the team. manage complaint for the area, including high profile/large loss cases.
- Detailed understanding of auditing steps and requirements for motor claims.
- Sole supplier representative for the area with Enterprise, where I attend monthly supplier meetings, discuss MI reporting, review service agreements and development opportunities for both sides.
- Liaise with the account support team with queries and exceptional claims to limit indemnity spend.
- Assisted home claims in serge events, have some understanding of home claims processes.
Head Bartender
Mai Tai
Poole, Dorset
2018.05 - 2020.01
- Set effective employee schedules, maintaining full coverage at peak times and minimising labour costs.
- Engaged with guests to create good relations and a memory of the service.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Education
Certificate of Higher Education - forensic science
Bournemouth and Poole College
Poole 2016.09 - 2017.08
GCSEs -
Corfe Hills School
Broadstone 2012.09 - 2016.08
Skills
- Research skills
- Analytical
- Fast learner
- Solution bringer
- Stake holder management
- Always seek areas for improvement
- Data driven mindset
Timeline
Claims consultant
Liverpool Victoria
2019.09 - Current
Head Bartender
Mai Tai
2018.05 - 2020.01
Certificate of Higher Education - forensic science
Bournemouth and Poole College
2016.09 - 2017.08
GCSEs -
Corfe Hills School
2012.09 - 2016.08