Jordan Craggs
Hull,East Yorkshire
Summary
I am a highly motivated individual with a strong track record of achieving sales growth, building lasting client relationships, and implementing innovative business strategies. Throughout my career, I have consistently driven revenue increases and fostered customer loyalty through the use of impactful marketing tactics. I have a keen eye for identifying new business opportunities and leveraging existing business relationships and technology to enhance the overall customer experience. Having honed my problem-solving, service, and time management skills. With my reliable work ethic, excellent communication abilities, and proficiency in time management and computer skills, I am confident in my ability to contribute effectively to the success of your team. Furthermore, my innate drive and attention to detail fuel my desire to utilise my analytical and problem-solving skills to help meet and exceed organisational goals. Experienced in providing technical support and troubleshooting software issues for diverse clients. Excellent communication skills enable clear, concise guidance and solutions. Proven track record of improving software performance and user satisfaction through diligent problem-solving and customer-focused service.
Overview
8
8
years of professional experience
Work History
Administrator
Hull Magistrate Court
Hull, East Yorkshire
10.2025 - Current
- Managed communications from both defendants and the general public by answering phones and corresponding through email.
- Completing daily tasks such as court preparation and making sure all files are on the system for the court the next day
- Assisting the magistrates and Ushers by printing documents or passing emails to the court
- Communicating between the court, police and cells team about defendants arriving and which courts they will be going into.
- Assisting the admin team with General I.T issues and resolving them
- Attending the front desk to help the defendants and court users with any questions,issues or information they need.
- Listing cthet cases requested by the police or other parts of our team
- Helping with ushering when needed
Court Usher
Hull Crown Court
Hull, East Yorkshire
04.2025 - 10.2025
- Preparing the court for the cases or trials for the day.
- Preparing documents and any other evidence that needs to be handed out during the court trials or cases.
- Handled confidential documents with discretion, upholding privacy and security procedures
- Greeting the public who were coming into court and ushering them to their seats in the court
- Greeting the Judge in the courtroom and making sure that the court stood to attention when the judge was coming on the bench
- Working with the cells team to coordinate prisoners coming up to court or going back to the cells
- Handing out any documents within the court that the defence or prosecution have brought
- Supporting the clerk with any administrative duties this included helping with paperwork and printing documents
- Supporting witnesses in both the courtroom and in the waiting area with support from the witness care
Software Support Engineer
Unity Document Solutions
Hull, East Yorkshire
04.2024 - Current
- Diagnosing and fixing faults in office technology, including printers and multifunction printers (MFPs)
- Keeping detailed records of repairs and maintenance, and also kept records of the serial number of each machine the location and the date it was installed.
- Ordering parts and materials for the devices we have out in the field
- I installed and set up each device and worked with our logistical partners on the delivery of the devices
- I trained end users on how to use the hardware and software to its full potential.
- Working with product, marketing, and sales teams to collect user feedback, we then used this feedback to improve our systems and the way we worked
- Contributing to support documents and writing new content so that this can be used as a learning document when new employees join.
- Coaching sales teams on new developments and working closely with the sales team on any USP's
- Keeping up with new software applications and advancements in printing hardware
- Providing excellent customer service and communication skills
Business Development Manager
ECS Management Services Limited
Barrow Upon Humber, North Lincolnshire
11.2020 - 02.2024
- Cultivated enduring partnerships with clients by conducting regular meetings and diligent follow-ups
- Conducted impactful site visits and engaging sales meetings with clients, effectively showcasing the value proposition of our products/services
- Fostered open lines of communication with clients and vendors, ensuring timely follow-ups and nurturing relationships for enhanced collaboration and business development
- Developed and implemented customer-centric strategies to provide exceptional solutions and exceed client expectations, resulting in increased customer satisfaction and loyalty
- Engaged in meaningful discussions with clients, thoroughly discussing their financial options and keeping them informed about transactions, ensuring transparency and building trust
- Proactively contacted prospective customers to present relevant information and transparently explain available financial services, effectively promoting the value and benefits
- Designed and executed original content for social media platforms, engaging audiences and maximizing brand visibility
- Conducted thorough research and brainstorming sessions to generate creative ideas and develop effective marketing campaigns, driving brand awareness and customer engagement
- Implemented strategies to enhance marketing efforts, leveraging insights from past and existing campaigns to drive continuous improvement and optimal results
Administrative Assistant Apprentice
McGurk Communications Ltd t/a Litmus Mockups
Willerby, East Yorkshire
08.2019 - 08.2020
- Efficiently screened incoming telephone calls, promptly directing them to the appropriate personnel, ensuring smooth and effective communication within the organisation
- Skillfully managed calendars and schedules, coordinating appointments for the management team, optimizing time management and workflow efficiency
- Meticulously compiled and entered data into various databases, ensuring data accuracy and completeness, facilitating seamless information retrieval and analysis
- Assisted with office inventory management, liaising with suppliers and placing supply orders as necessary, maintaining sufficient stock levels to support smooth operations
- Professionally answered telephone calls, providing accurate information to callers, taking messages, and efficiently transferring calls as required
Doctor's Receptionist
West Town Surgery
Barton Upon Humber, North Lincolnshire
02.2018 - 04.2019
- Diligently scanned and documented new patient information in electronic health records, ensuring accurate and comprehensive registration and recordkeeping
- Welcomed patients promptly upon arrival, delivering exceptional customer service and ensuring a positive and engaging experience
- Maintained organised correspondence files, supporting seamless office operations and efficient communication with patients, staff, and external stakeholders
- Proactively updated patient records, medical histories, and contact information, ensuring data integrity and traceability for effective patient management
- Skillfully screened incoming phone calls, promptly addressing inquiries or routing them to the appropriate staff members, ensuring prompt and effective communication
- Demonstrated strict adherence to confidentiality standards, safeguarding personal and financial information, protecting patient rights, and ensuring compliance with HIPAA regulations
- Responsively handled emergencies, providing compassionate support to patients in distress and promptly identifying necessary resources for assistance
- Organised and filed patient medical records systematically, ensuring efficient retrieval and compliance with documentation standards
- Assisted with medical billing and coding procedures, supporting accurate and timely financial management within the healthcare practice
- Efficiently scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations, ensuring optimal workflow and timely patient care
Education
Level 4: Sales Executive -
AS Training
County Durham12-2023
Level 3: Business Adminstration -
East Riding College
Beverly08-2020
Level 3: Animal Management -
Bishop Burton College
Bishop Burton07-2014
Level 2: Business Administration -
Hull Business Training Center
Hull04-2019
Skills
- Proposal Writing
- Goals and Performance
- Product and Service Sales
- Account Management
- Client Relationship-Building
- New Business Development
- Business Administration
- Administering Social Media Accounts
- Marketing and Advertising
- Google Suite
- Case management
- Data recovery strategies
- Software fault diagnosis
- ICT training management
- Application installation
- Software update installation
- Application support
- Fleet manager expert
- Staff education and training
- Data entry
- Customer support needs assessment
- Technical issues analysis
- Exceptional telephone etiquette
Custom
B
Timeline
Administrator
Hull Magistrate Court
10.2025 - Current
Court Usher
Hull Crown Court
04.2025 - 10.2025
Software Support Engineer
Unity Document Solutions
04.2024 - Current
Business Development Manager
ECS Management Services Limited
11.2020 - 02.2024
Administrative Assistant Apprentice
McGurk Communications Ltd t/a Litmus Mockups
08.2019 - 08.2020
Doctor's Receptionist
West Town Surgery
02.2018 - 04.2019
Level 4: Sales Executive -
AS Training
Level 3: Business Adminstration -
East Riding College
Level 3: Animal Management -
Bishop Burton College
Level 2: Business Administration -
Hull Business Training Center