Summary

Overview

Work history

Education

Skills

Accomplishments

Certification

Timeline

Jordan Cook

Bacton,Suffolk

Summary

A highly skilled professional with expertise in interpersonal communication, critical thinking, and adaptability. Demonstrate exceptional empathy and conflict resolution abilities, complemented by strong leadership skills. Proficient in I.T systems including Microsoft Word, Outlook, PowerPoint, ERP, Athena, and Power BI and adapt easily to new systems. Committed to leveraging attention to detail and active listening to drive successful outcomes in dynamic environments. Career goals include advancing within roles that require effective decision making, working in a team or solo role and further developing strategic leadership competencies.

A methodical police officer with 11 years of experience enforcing laws according to UK policies, procedures and regulations. Proven investigative strengths with excellent problem-solving capabilities. Skilled at investigating crimes and accidents while identifying and preserving evidence.

Diligent and dedicated with a strong sense of duty and integrity. Possess exceptional communication and problem-solving skills, combined with a calm demeanour under pressure. Committed to making positive impacts on the community and strive to promote welfare and wellbeing within a team.

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Police constable

Suffolk Constabulary

Bury St Edmunds, Suffolk

11.2013 - 05.2025

Executed arrest warrants for the apprehension of criminal offenders.
Completed detailed incident reports, providing comprehensive information for follow-up actions.
Participated in community outreach programmes to foster positive relationships between police and residents.
Collaborated with local agencies to enhance crime prevention efforts.
Achieved resolution of disputes through effective negotiation and mediation techniques.
Upheld law and order through proactive policing strategies.
Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
Carried out thorough investigations into reported incidents, resulting in accurate case files, and managing up to 6 priority investigations a day.
Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
Conducted surveillance operations, ensuring security of high-risk areas.

Youth support worker

Care Focus ltd

Elmswell, Suffolk

01.2012 - 11.2013

Offered support and care to some of society's most vulnerable children and provided them with a nurturing and therapeutic environment in which they could thrive.
Provided vocational guidance for career planning and future prospects.
Assisted in conflict resolution, ensured harmonious living environment for all residents.
Built strong relationships with young people by providing emotional support and guidance.
Implemented behaviour management strategies to maintain order within the facility.
Collaborated with medical professionals for health concerns of youths under care.
Enhanced self-esteem in young individuals through positive reinforcement techniques.
Participated in staff meetings, contributed valuable insights into child welfare policies.
Maintained detailed records of each case for regular progress assessment.
Coordinated with parents, teachers, social workers for holistic development of youth.

Teaching assistant & Support worker

Bramfield House school

Halesworth, Suffolk

01.2011 - 01.2012

The job role required specific, planned, and well delivered target and care plans to meet each young person's individual needs.
Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
Managed administrative tasks, aiding smooth running of the class.
Maintained up-to-date records of pupil progress, tracking individual development effectively.
Offered one-on-one guidance to struggling students for improved academic performance.
Prepared classroom materials to facilitate efficient lessons.
Collaborated with teaching staff in organising school events, fostering community spirit.

Marketing assistant

Suffolk County Council

Ipswich, Suffolk

02.2010 - 08.2010

Analysed sales data, contributing towards improved product positioning strategies.
Participated in creative brainstorming sessions, generating innovative campaign ideas.
Amplified brand awareness by developing and implementing effective marketing campaigns.
Managed customer database to improve targeted marketing efforts.
Collaborated on email marketing campaigns for enhanced customer engagement.
Coordinated with sales team for product promotion strategies.
Assisted in organising trade shows to increase company visibility.
Networked with media and PR professionals to build campaign reach.
Supported development of annual marketing plans, aligning with business objectives.

Insurance agent

Royal Bank of Scotland Group

Ipswich, Suffolk

09.2008 - 01.2010

Boosted client satisfaction through timely response to enquiries.
Conducted diligent follow-ups, ensuring client satisfaction post-sale.
Achieved sales targets through proactive customer engagement.
Assessed complex insurance documents, ensuring clarity and transparency for clients.
Met regularly with potential customers, resulting in addition of new accounts.
Conducted regular training sessions to stay abreast of latest market trends.
Handled customer complaints tactfully, restoring faith in services provided.
Promoted new insurance products to expand customer base.
Managed policy renewals to ensure continuous coverage.
Collaborated with underwriters for precise risk assessment.
Recommended suitable insurance products for individual needs.
Negotiated claim settlements to achieve fair outcomes.
Identified issues and took appropriate action to deliver speedy resolution.
Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
Upsold additional products and services after identifying customer needs and requirements.
Established trust with clients by providing clear and accurate policy information.

Sales agent

In fuel ltd

Ipswich, Suffolk

02.2008 - 08.2008

Continually developed professional knowledge in the field of sales techniques and market trends.
Developed sales pitches tailored specifically to individual client needs.
Fostered a positive team environment to drive collective success in sales targets.
Enhanced sales performance with thorough knowledge of product range.
Resolved customer complaints promptly, ensuring customer satisfaction.
Established robust client relationships through effective communication and negotiation skills.
Followed regulatory guidelines whilst handling confidential information.
Demonstrated resilience during challenging sales calls, ensured business continuity.
Met daily outbound calls target consistently, optimised productivity levels with approx 40 to 70 calls a day.

09.2001 - 07.2005

Skills

Interpersonal communication
Decision maker
Adaptability
Working under pressure
Empathy
Conflict resolution
Active listening
Attention to detail
Emergency driving
IT systems proficiency
Leadership
Tactical communication
Understanding mental health issues
Cultural awareness

Digital and cyber crime
Radio communications
Exceptional problem solver
Critical decision making
Case Management
Multi-agency working
Effective leadership
Resilience under stress
Time management expertise
Multitasking capacity
Collaborative approach
Safety protocols enforcement
Emergency response training
Customer Service

Accomplishments

Chief constable area merit award- January 2022

Suffolk county council- Recruit of the year runner up- 2010

Certification

CIEH- Level 2 food safety catering- completed 12.09.2012 / Certificate No: 8164094

Suffolk county council- Safeguarding- completed 17.07.2012

Overview

Work history

Police constable

Youth support worker

Teaching assistant & Support worker

Marketing assistant

Insurance agent

Sales agent

Education

Diploma of Higher Education - Policing

BTEC Diploma of Higher Education - Public services

GCSEs - English Language

GCSEs - English Literature

GCSEs - Design Technology

GCSEs - Religious studies

GCSEs - Science

GCSEs - Maths

Skills

Accomplishments

Certification

Timeline

Diploma of Higher Education - Policing

Police constable

Youth support worker

Teaching assistant & Support worker

Marketing assistant

Insurance agent

Sales agent

BTEC Diploma of Higher Education - Public services

GCSEs - English Language

GCSEs - English Literature

GCSEs - Design Technology

GCSEs - Religious studies

GCSEs - Science

GCSEs - Maths

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