Jordan Clark
Liss,United Kingdom
Summary
As a motivated professional with a strong work ethic, I have a proven track record of handling customer complaints and escalated issues with efficiency and effectiveness, ensuring swift and satisfactory resolutions. My skills include exceptional problem-solving, attention to detail, and a customer-centric approach. Additionally, I have extensive experience as an inbound customer service agent, providing high-quality service and meeting customer needs.
Overview
8
8
years of professional experience
Work history
Complaints Officer
Permanent Moneybarn
Petersfield
2023.05 - Current
- Performed detailed analyses of customer complaints, pinpointing underlying causes and executing proactive measures to forestall recurrence of similar issues.
- Liaised with relevant departments (e.g., customer service, quality assurance, legal) to facilitate timely resolution of complaints and implement corrective actions.
- Stay up-to-date with industry best practices and customer service trends to enhance complaint management processes and maintain a competitive edge.
- Act as a point of contact for escalated complaints, ensuring a high level of service while working to diffuse challenging situations.
- Maintained detailed records of complaints, resolutions, and customer feedback to inform ongoing service improvements.
- Time management and organizational skills, with the ability to prioritize tasks effectively.
- Strong analytical and problem-solving abilities, with attention to detail.
- Knowledge of regulatory requirements and industry standards in adherence to financial regulatory standards.
Customer Support Agent
Permanent Moneybarn
Petersfield
2021.12 - 2023.05
- Ensuring customer queries are handled with a first-time resolution in mind, always acting effectively upon the requests of the customer.
- Responsible for delivering outstanding levels of customer service to customers and ensuring interactions meet with regulatory standards.
- Taking ownership for both inbound and outbound calls including written communications where needed.
- Applied conflict management to stressed and concerned customers.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Received consistently positive feedback from customers for excellent customer service and attention to detail.
- Complying with financial regulatory requirements.
Gaming Support Agent
Permanent 5CA
Remote
2020.05 - 2021.10
- Help players with account issues (compromised accounts, updates, etc.).
- Resolve issues regarding refunds, purchases not going through, etc.
- Assist players resolve technical problems with the game.
- Answer gameplay inquiries and helping sort out gameplay issues.
- Attend weekly meetings with a team of 10-15 fellow agents and my manager.
Photo Booth Operator
Part time Photo Booth Guys
Johannesburg
2019.11 - 2020.09
- Operated photo booth equipment efficiently during events, ensuring smooth running of operations.
- Interacted with event attendees in a friendly and professional manner to facilitate memorable experiences.
- Handled cash transactions and maintained accurate records of sales and revenue.
- Collaborated with event organizers to customize photo booth settings and props according to specific event themes.
- Upheld company branding and image by maintaining a clean and presentable photo booth area at all times.
- Successfully managed busy periods and high volumes of attendees during peak event seasons.
Travel Agent
Permanent STA Travel
Johannesburg
2019.02 - 2019.09
- Assisted clients in planning and booking travel arrangements, including flights, accommodations, transportation, tours, and travel insurance, according to their preferences and budget.
- Provided advice on destinations, tailor trips to meet customers' needs, promote global and locally preferred suppliers and cross sell additional travel benefits
- The role is a combination of sales and service with an emphasis on folder creation, and closing the sale and ensuring repeat business.
- Excellent communication and interpersonal skills, both written and verbal.
- Attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
Financial Advisor
Permanent Wealth Solutions Capital Consultants
Johannesburg
2018.08 - 2019.01
- Conducted comprehensive financial needs analyses for clients to assess their insurance requirements, investment goals, and risk tolerance.
- Assisted clients in selecting appropriate insurance policies and investment strategies to protect their assets, minimize risks, and achieve their long-term financial goals.
- Strong knowledge of insurance products, investment vehicles, and financial planning principles.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Analytical and problem-solving abilities, with attention to detail and accuracy in financial analysis and recommendations.
Customer Advisor
Permanent Argos
Fareham
2016.06 - 2017.01
- Assisted customers in navigating the catalog store's products and services, providing guidance and recommendations to meet their needs and preferences.
- Maintained a clean and organized store environment, including arranging displays, restocking inventory, and performing regular inventory counts.
- Contributed to team meetings and training sessions to share knowledge, best practices, and feedback for continuous improvement.
Education
TQUK Diploma in Human Resource Management -
Inspire London College
Certificate in Cyber Security - undefined
UK Professional Development Academy
Certificate in Project Management - undefined
BMT College
National Senior Certificate - undefined
Crawford College Lonehill
Skills
- Teamwork
- Communication Skills
- Attention To Detail
- Problem Solver
- Time Management
- Marketing
- Computer Literate
- Microsoft Office
- Adobe Illustrator
Personal Information
Hobbies: Video gaming, Painting, Board games
Custom
References available on request
Affiliations
- PC gaming
- Assembling and painting models
Languages
English
Native
German
Elementary
References
References available upon request.
Timeline
Complaints Officer
Permanent Moneybarn
2023.05 - Current
Customer Support Agent
Permanent Moneybarn
2021.12 - 2023.05
Gaming Support Agent
Permanent 5CA
2020.05 - 2021.10
Photo Booth Operator
Part time Photo Booth Guys
2019.11 - 2020.09
Travel Agent
Permanent STA Travel
2019.02 - 2019.09
Financial Advisor
Permanent Wealth Solutions Capital Consultants
2018.08 - 2019.01
Customer Advisor
Permanent Argos
2016.06 - 2017.01
TQUK Diploma in Human Resource Management -
Inspire London College
Certificate in Cyber Security - undefined
UK Professional Development Academy
Certificate in Project Management - undefined
BMT College
National Senior Certificate - undefined
Crawford College Lonehill