Jordan Burt
Manchester,LAN
Summary
A hard-working individual who aspires to be the best at all crafts. This means that the aim should always be to be the best in the room and the first one everyone notices. This in turn shows the competitiveness in the workplace as the aim is to do the best of the task at hand. Well-qualified in customer services, proficient in handling complex customer issues, and promoting positive experiences. Efficiency-driven and organized with a team-orientated mentality and dedication to customer satisfaction, business goals, and sales. Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. Competent Customer Assistant drove to exceed sales goals and build long-term relationships with customers. Facilitating positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
10
10
years of professional experience
Work history
Business Development Executive
ConnexAI
Manchester, Lancashire
10.2024 - Current
- Continuously hit and exceeded target and created opportunities for AEs to progress from
- Identified potential clients for business expansion opportunities
- Collaborated with cross-functional teams to create tailored solutions for clients.
- Maintained updated knowledge of industry trends through continuous learning and professional development.
- Presented business proposals to potential clients highlighting unique value propositions.
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Researched competitor behaviour and adapted tactics to boost performance.
- Prepared Salesforce reports to evaluate performance and prioritise outreach.
- Trained and mentored junior staff on best practices in business development strategies.
Sales Executive
UTP Merchant Services
Manchester, Lancashire
01.2022 - 10.2024
- Contacted prospects by phone ahead of contract and warranty expiration, actively initiating renewal processes.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Generated new leads and opportunities to maximise revenue.
- Analysed industry and competitor trends to enhance sales strategy.
- Developed plans and reports to effectively deliver on KPIs.
- Established and maintained positive, profitable client relationships through superb communication.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Exceeded sales targets increasing SPD (Sales per day) percentage by 5%
Bartender
Chained Events
Manchester , Lancashire
08.2021 - 01.2023
- Prepared and served various beverages efficiently, maintaining prompt bar service during peak business hours.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Passionately employed mixology knowledge to engage and enthuse customers in cocktail choices.
- Checked ID to maintain licensing law compliance, refusing drinks service to guests without appropriate proof of age.
- Seen to over 1000 in events making sure all is run efficiently
Sales Assistant
HBS DIRECT
Manchester, Lancashire
07.2021 - 11.2022
- Used outstanding product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Accurately and efficiently accepted and processed cash, cheque, card and mobile payments using POS systems.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Assisted customers with signing up for store loyalty programmes and provide details about key benefits.
- Fostered positive relationships with customers, expanding customer bases and enhancing loyalty and retention.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Provided service whilst smiling, offering courteous, helpful advice to best meet customer needs.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Field Sales representative, was exposed to harsh weathers and situations which increased resilience and increased understanding of what skills are needed to shine in sales environments.
- Adapted to cold weathers and negative situations and still surpassed goals in order to give outstanding service to suit customers and consistently increase product sales
Customer Assistant
Morrison's
Manchester, LAN
09.2017 - 12.2021
- Provided assistance to customers seeking advice on products, ensuring outstanding levels of guidance and service.
- Carried out regular quality checks to ensure all is in a good, saleable condition.
- Provided fast and effective checkout service, maintaining high levels of customer care whilst improving speed reducing waiting time by 5%
- Assisted customers with questions and concerns.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Created new processes and systems for increasing customer service satisfaction.
- Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
Assistant Football Coach
Thackley Football Club
Bradford, Yorkshire
03.2017 - 01.2019
- Established clear benchmarks for performance and monitored individual and team progress.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths and assigned team positions.
- Implemented exercise and training strategies for individual and team performance.
- Motivated athletes to stronger, more agile and more effective players leading to 10 straight wins
- Implemented exercise programmes and training strategies, which bolstered individual and team performance.
Customer Assistant
Marks and Spencer's
Bradford, BRD
07.2016 - 08.2016
- Assisted customers with questions and concerns increasing positive store staff reviews by 3%.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Inspected merchandise to ensure high-quality standards, arranging appealing sales floor displays.
- Assisted customers with alteration appointments, special order requests, and arranging merchandise pick-ups at alternative locations.
- Replenished inventory with focus on addressing customer needs.
- Sought opportunities to up-sell and add-on additional merchandise.
Customer Service Assistant
Orthocare
Shipley, West Yorkshire
07.2015 - 08.2015
- Performed in-depth research to answer more complex questions.
- Communicated with vendors regarding back order availability, future inventory, and special orders to reduce waste by 5%
- Delivered exceptional levels of service to each customer by listening to concerns and answering questions
- Implemented company policies and procedures, including health, safety, and security.
- Replenished inventory with focus on addressing customer needs.
Education
Bachelor of Arts - Psychology
Manchester Metropolitan University
Manchester, MAN07.2020
A-Levels - Psychology
Immanuel College Sixth Form
Bradford07.2017
A-Levels - I.T
Immanuel College Sixth Form
Bradford, BRD07.2017
A-Levels - Sport
Immanuel College Sixth Form
Bradford, BRD07.2017
GCSE -
Immanuel College
Bradford, BRD07.2015
Skills
- Keen problem solver
- Exemplary customer service
- Basic in French
- Self-motivated
- Written and verbal communication skills
- Adaptive team player
Timeline
Business Development Executive
ConnexAI
10.2024 - Current
Sales Executive
UTP Merchant Services
01.2022 - 10.2024
Bartender
Chained Events
08.2021 - 01.2023
Sales Assistant
HBS DIRECT
07.2021 - 11.2022
Customer Assistant
Morrison's
09.2017 - 12.2021
Assistant Football Coach
Thackley Football Club
03.2017 - 01.2019
Customer Assistant
Marks and Spencer's
07.2016 - 08.2016
Customer Service Assistant
Orthocare
07.2015 - 08.2015
Bachelor of Arts - Psychology
Manchester Metropolitan University
A-Levels - Psychology
Immanuel College Sixth Form
A-Levels - I.T
Immanuel College Sixth Form
A-Levels - Sport
Immanuel College Sixth Form
GCSE -
Immanuel College