Jordan Baker

Accomplished professional with expertise in logistics and leadership, complemented by strong skills in customs compliance and logistics coordination. Demonstrates proficiency in UK CAA & EASA Form 1 generation and ERP software management, ensuring seamless operations and process improvement. Known for effective time management, problem-solving abilities, and leadership skills that drive team success. Adept at customer service with strong communication and presentation skills, fostering positive client relationships. Career focus on leveraging critical thinking and attention to detail to enhance business efficiency and innovation.

• Have briefed out potential methods of change in site council meetings in search of increased efficiency in different areas of the workplace such as health and safety, hygiene, corporate events, rewards and recognition methods and much more.
• Became Coventry’s apprentice of the year in the first year of my administration apprenticeship.
• Held the record for on the spot resolutions (resolving customer complaints before escalation) establishing good relationships with customers.
• Achieved the best ever month end statistics as a returns administrator adhering and surpassing the KPI in this area.
• Completed an investigation which resulted in recuperating £15000 for the customer.
• Became the DHL DIDC2 employee of the year in 2017.
• Trained employees from the ground up in several roles I’ve had alleviating pressure from team leaders and management alike.