Jordan Armstrong
Belfast,United Kingdom
Summary
Accomplished professional with extensive expertise in enterprise account management and client relationship development. Proven track record in managed IT services and telecommunications solutions, including network infrastructure, cloud and on-premise telephony, and project delivery. Adept at stakeholder engagement, commercial awareness, and revenue growth. Demonstrates strong communication, problem-solving skills, and the ability to manage multiple priorities effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Account Manager – Enterprise Accounts
Eir Evo UK
Belfast
2025.02 - 2026.06
- Managed a portfolio of 10 enterprise customers across public and private sectors, acting as a trusted advisor on IT and telecommunications services
- Delivered £1,000,000 in annual revenue with £270,000 in-year margin, contributing directly to business growth and profitability
- Built and maintained strong client relationships, ensuring high levels of satisfaction, retention, and long-term partnership
- Identified and progressed opportunities for account growth across managed services, network infrastructure, and cloud communications
- Aligned technology solutions with customer business objectives, supporting digital transformation and operational efficiency
- Led regular customer engagements including service reviews, performance reporting, and strategic planning sessions
- Collaborated with technical and delivery teams to translate customer requirements into tailored, outcome-focused solutions
- Managed account activity, renewals, and pipeline using CRM tools to ensure visibility and consistent performance delivery
Project Manager
Eir Evo UK
Belfast
2023.01 - 2025.02
- Delivered complex IT and telecommunications projects for public and private sector organisations, ensuring on-time and within-budget delivery
- Developed and maintained detailed project documentation including project plans, RAID logs, design documents, and deployment schedules
- Coordinated and led cross-functional teams across technical and operational areas to deliver high-quality solutions
- Managed stakeholder engagement, providing regular updates and managing escalations effectively
- Identified and mitigated project risks, ensuring minimal impact on delivery timelines and service performance
- Acted as the primary point of contact for customers, leading meetings, coordinating site activity, and documenting actions
- Gathered and analysed business and end-user requirements to support solution design and implementation
Business Care Team Leader
Eir Evo UK
Belfast
2022.01 - 2023.01
- Managed service delivery processes, ensuring smooth order handling, provisioning, and issue resolution
- Ensured high-quality customer service and timely resolution of service-related queries
- Led a customer support team delivering services across Gigafibre broadband and cloud telephony solutions
- Coached and supported team members, fostering performance and continuous improvement
- Created team rotas and optimised workloads for efficient operational coverage
Education
Higher National Diploma (HND) - IT
South Eastern Regional College
Level 3 Extended Diploma - IT
South Eastern Regional College
GCSE’s - English, Maths + 5
Fort Hill Integrated College
Skills
- Enterprise Account Management & Client Relationship Development
- Managed IT Services & Telecommunications Solutions
- Network Infrastructure (SD-WAN, MPLS, LAN/WAN, Fibre & Wireless Technologies)
- Cloud & On-Premise Telephony (VoIP, Unified Communications)
- Project Delivery & Service Implementation
- Commercial Awareness & Revenue Growth
- CRM & project tools (Dynamics 365, Microsoft Project)
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Stakeholder Engagement & Communication
- Problem solving and critical thinking
- Highly organised with the ability to manage multiple priorities
- Leadership and collaboration
- Presentation skills
Certification
- PRINCE2 Foundation – GR266034123
- ITIL 4 Foundation Certificate in IT Service Management – GR671884829JA
Interests
Music – Guitar & Vocals, Fitness – Muay Thai, Reading – History & Fiction
Timeline
Account Manager – Enterprise Accounts
Eir Evo UK
2025.02 - 2026.06
Project Manager
Eir Evo UK
2023.01 - 2025.02
Business Care Team Leader
Eir Evo UK
2022.01 - 2023.01
Level 3 Extended Diploma - IT
South Eastern Regional College
GCSE’s - English, Maths + 5
Fort Hill Integrated College
Higher National Diploma (HND) - IT
South Eastern Regional College