JORDACHE MOYO
Southend-On-Sea,UK
Summary
PERSONAL PROFILE
An analytical and adaptable office manager with 4 years experiences in the role, thus being a results-driven and open-minded individual. I am currently seeking a role with increased responsibility accompanied by room for progression within the business & financial sector. Although I will be entering a new industry, I am a willing and proficient learner . The combination of my previous and current work experience has enabled me to develop the ability to meticulously work well under pressure as well as be an effective team player who seeks to add value to your organisation .
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work History
Administrative Assistant
JK Caring Carers ltd
08.2016 - 07.2019
- Request client care plans from local council
- Managing all new staff and client onboarding as well as making any future amendments to their files
- In charge of staff integration onto CRM system
- Managing excel spreadsheet for all staff hours
- Calculating staff hours and ensure staff timesheets are accurate
- Monitoring staff log ins/log out on the system
- In charge of procurement of office stationery
- Required to take the on- call phone 4 days of the week
- Create media campaign to attract new staff
- Assist with Rota duties
- Responding to emails.
- Created expense reports with matching receipts.
- Screened incoming phone calls and relayed detailed messages.
Managing Coordinator
JK Caring carers ltd
07.2019 - Current
- Replying to emails, Liaising with stakeholders e.g., Nurses, Local authorities, social workers & doctors etc
- Managing Rota's for care staff, Managing team of up to 50 on field staff
- Supervising an office team of four, Dealing with client/staff issues on the phone & in person
- Managing risk assessments, Payroll, Use of relevant CRM systems e.g.CM200 & People planner
- Data entry using MS Excel
- Coordinating staff routes
- Managing invoices
- Overseeing the procurement process of PPE, staff uniforms and training equipment
- Pitch to potential new private and council clients
- Ensure all clients have a smooth transition into our care agency
- Introduce carers to their new clients as well as explain and demonstrate what is expected of them in order to further solidify the smooth transition
- Managing the development and implantation of mitigating actions due to the volatile nature of the business
- Thus, further advancing my ability to be extemporaneous
- Managing any out of hour issues
- Ensuring all relevant documentation is up to date on SharePoint
- Pitch for improved contract terms with local authorities each fiscal year
- Strategising new methods in order to reduce costs and increase revenue without compromising the quality of care and company standards
- Develop staff retentions strategies due to the high staff turnover within the care industry
- Troubleshooting flaws within the CRM system
- Regular check-ins with clientele to maintain/further develop business to client relationships
- In 2019 between the months of June and September I worked as an intern for an IT company called TEDRAD Group
- Produced timeline and logistics for planning events.
- They offered on-site and cloud solutions from venders such as Salesforce, Oracle, and SAGE
- During my time there I had the privilege of participating in a local charitable initiative that the company was heavily involved in
- The initiative required those who volunteered to help build temporary accommodation for those who had lost their homes in the shanty towns due to forest fires
- We also provided free cooked meals in various high poverty-stricken area within Johannesburg.
Education
BA (Hons) - Business
Arden University,
09.2016 - 06.2019
A-Levels -
St Thomas More
Southend On Sea 09.2014 - 06.2016
GCSEs -
Deanese school
Southend-on-Sea 09.2007 - 06.2012
Skills
- CORE SKILLS -
- Problem solving
- Crisis management
- Conflict resolution
- Time management
- Active listening
- Numeracy
- Patience
- Computer literacy
- Verbal Communication
- Logistical planning
- Administrative leadership
Timeline
Managing Coordinator
JK Caring carers ltd
07.2019 - Current
BA (Hons) - Business
Arden University,
09.2016 - 06.2019
Administrative Assistant
JK Caring Carers ltd
08.2016 - 07.2019
A-Levels -
St Thomas More
09.2014 - 06.2016
GCSEs -
Deanese school
09.2007 - 06.2012
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