Joquan (JJ) Johnson
London
Summary
I am currently a second year Music Student at Goldsmiths University of London. I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
I am multi skilled, being able to adapt and learn in any environment.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
1
1
Language
Work History
Music Mentor
Alchemy Project
London, ENG
02.2023 - Current
- I assist underrepresented teenagers in creating music
- My main role is to provide classical music training and support
Senior Hotel Duty Manager / F&B Supervisor
Whitbread
London, ENG
09.2021 - Current
- Was in charge of all of the F&B standards within the hotel, being the point of call for any queries
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Managed a very busy restaurant and hotel together
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- I was one of the main F&B auditors for the region, in the company, auditing other restaurants within our company.
Music and Marketing Intern
Marshall Amplification
Milton Keynes, MIK
07.2022 - 09.2022
- Contributed to mock-ups, email campaigns, and social media content.
- Collaborated with team members to help expand marketing channels.
- Helped with planning and hosting of marketing events.
- Measured and reported results of marketing initiatives.
- Participated in brainstorming meetings to develop marketing collateral.
- Plan and co-ordinated 3 different events
Senior Crew Trainer
Mc Donalds
Wellingborough, NTH
09.2020 - 10.2021
- Was in charge of the training stanards within the resturant
- Worked in a fast passed environment
- Paid attention to detail while completing assignments.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
F&B Supervisor
Harben House Hotel
Milton Keynes, MIK
09.2019 - 09.2020
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Compiled information from files and research to satisfy information requests.
- Was in charge of the standards and procedures during weekends
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Arts - Music
Goldsmiths University of London
London, ENG 09.2022 - Current
Skills
Policy and procedure adherence
Guest experiences
Office and staff streamlining
Talented leader
Cash Handling
Outstanding communication skills
Staff supervision
Microsoft Office Software Proficiency
Certification
Personal Alcohol Licence
Timeline
Personal Alcohol Licence
04-2023
Music Mentor
Alchemy Project
02.2023 - Current
First Aid at work
01-2023
Bachelor of Arts - Music
Goldsmiths University of London
09.2022 - Current
Health and Safety Level 2
09-2022
Food Safety Level 2
09-2022
Music and Marketing Intern
Marshall Amplification
07.2022 - 09.2022
Senior Hotel Duty Manager / F&B Supervisor
Whitbread
09.2021 - Current
Senior Crew Trainer
Mc Donalds
09.2020 - 10.2021
F&B Supervisor
Harben House Hotel
09.2019 - 09.2020