João Rodrigo Bertazi Viana Cavalcanti
London
Summary
A multilingual professional fluent in English, Portuguese, Spanish, and basic French. Demonstrates exceptional service etiquette, tactful upselling, and mixology expertise. Adept at maintaining table setting standards and mastering time management for efficient multitasking. Committed to delivering outstanding customer service while pursuing career growth in the hospitality industry.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Waiter/Bar Staff
Komedia
Bath
09.2023 - 08.2024
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Recommended drinks to customers, increasing overall sales.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Explained dish and drinks components clearly to inform customers' decisions.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Completed side duties such as refilling fridges, contributing to organised workplace.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Waiter/Front of House
Brasserie Bocaiúva
Florianópolis
09.2015 - 12.2016
- Worked as a front of house and waited when needed in this French brasserie inside a 4 star hotel.
- Delivered excellent customer service when communicating with clients in a respectable and polite manner in 3 different languages.
- Learned good organization and time management as I balanced work with study.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
Bachelor degree - Sports Management and Coaching
09.2020 - 07.2024
GPA: 2:1
Skills
- Fluent in English, Portuguese and Spanish Basic French
- Service etiquette
- Tactful upselling
- Mixology
- Time management mastery
- Multitasking efficiency
- Customer Service
- Patient and calm nature
Timeline
Waiter/Bar Staff - Komedia
09.2023 - 08.2024
University of Bath - Bachelor degree, Sports Management and Coaching
09.2020 - 07.2024
Waiter/Front of House - Brasserie Bocaiúva
09.2015 - 12.2016
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