Jools Holden-Rowley
Huddersfield,Kirklees
Overview
5
5
years of professional experience
Work History
Bartender
Smile Bar and Venue
Huddersfield
09.2024 - Current
- Maintained stocked and organised bar for efficient service delivery to customers.
- Upheld strict hygiene and cleanliness standards, ensuring a consistently spotless bar environment.
- Checked customer age using official government identifications to ensure compliance with legal serving requirements.
- Took customer orders and prepared drinks following best practices for each type.
Shop Assistant
C Booth&Son
Huddersfield
08.2021 - Current
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Built positive rapport with regular customers, fostering loyalty and repeat business.
- Assisted customers with a wide selection of products and services.
- Handled customer returns, refunds and exchanges at customer service desk.
- Handled special customer requests to locate out-of-stock items.
- Provided specialised support to guests for product, service, and payment inquiries, enhancing customer satisfaction.
- Collaborated with the manager to develop marketing strategies that attracted increased store footfall.
Camp Counsellor and Outdoor Adventure Instructor
Camp Vega
Fayette, Maine, United States
06.2024 - 09.2024
- Taught basic life skills such as dressing, personal hygiene, and manners, promoting independence among children.
- Administered first aid and cared for children during emergencies, prioritising their well-being.
- Supported children's emotional well-being by being a consistent and caring presence, building strong and trusting relationships.
- Coordinated outdoor activities and recreational events, encouraging physical activity and fostering teamwork among children.
- Facilitated team-building exercises, enhancing group cohesion and communication skills.
- Provided first aid and emergency response, maintaining calm and control in challenging situations.
- Developed and implemented comprehensive risk assessment plans for activities, ensuring safety and minimising hazards.
- Led various first-aid, survival, fishing and mountain biking classes, instilling confidence and overcoming fears among participants.
- Enforced camp rules and regulations, promoting respect for nature and enhancing the overall camp experience.
Catering Waitress
Independent Catering Company
Huddersfield
02.2022 - 06.2023
- Delivered meals and beverages promptly, verifying order accuracy to enhance customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Ensured compliance with hygiene and food handling standards, contributing to a safe dining environment.
- Maintained tidy dining area by clearing and resetting tables swiftly for incoming guests.
Education
A-Levels - Physics
Greenhead College
Huddersfield 2021 - 2023
Bachelor of Arts - International Relations with Spanish
Manchester Metropolitan University
Manchester 2023 - 2026
Skills
- Beverage preparation
- Cash handling
- Stock management
- Health compliance
- Sales techniques
- Time management
- Customer service
- Verbal communication
- Communication
- Patience with customers
Accomplishments
- Duke of Edinburgh Bronze award
- 2020 Open University Art course
- District Netball league winner
- 2 Month mental health training
Timeline
Bartender
Smile Bar and Venue
09.2024 - Current
Camp Counsellor and Outdoor Adventure Instructor
Camp Vega
06.2024 - 09.2024
Catering Waitress
Independent Catering Company
02.2022 - 06.2023
Shop Assistant
C Booth&Son
08.2021 - Current
A-Levels - Physics
Greenhead College
2021 - 2023
Bachelor of Arts - International Relations with Spanish
Manchester Metropolitan University
2023 - 2026