JOO KEE ANG
Boroughbridge,North Yorkshire
Summary
Experienced franchise management professional with a strong background in strategic planning and multi-site oversight. Proven ability in launching new stores and managing catering operations, with a commitment to health and safety compliance and HACCP standards. Proficient in developing teams and fostering effective communication to ensure high levels of customer satisfaction and complaint resolution. Full UK driving licence holder, aiming to utilize leadership capabilities to boost business performance and operational success.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Franchise Owner
Kelly Deli Franchise
York, North Yorkshire
01.2025 - 01.2026
- Achieved 45% revenue growth in first year through strategic initiatives.
- Reduced operational costs by 10% via efficiency improvements.
- Ensured financial stability through meticulous budget management and forecasting.
- Delegated tasks effectively to enhance teamwork among staff members.
Assistant Area manager
Hanagroup
North Yorks, North Yorkshire
07.2023 - 11.2024
- Supported Area Manager in enhancing business performance through effective management and operational coordination with Chef Manager.
- Managed team of 30 employees across 12 sites, ensuring profitable operations aligned with budgets.
- Led, coached, mentored, and motivated Site Managers and teams to achieve exceptional results.
- Coached teams on-site to maximise their delivery of outstanding customer experiences.
- Provided coaching to Chef Manager with focus on company standards and sushi quality.
- Utilised business operational processes such as Inshop and Power BI for effective management.
- Applied Alert65 for conducting risk assessments and reviews across the area.
Kiosk Manager
Hanagroup
Harrogate, North Yorkshire
10.2019 - 07.2023
- Supervised 4 team members to enhance store productivity and quality.
- Upholded brand guidelines and food hygiene standards to maximise profits.
- Managed customer orders and feedback to improve satisfaction levels.
- Maintained stock control, reduced wastage, and lowered operating costs.
- Ensured compliance with health and safety regulations to prevent spoilage.
- Enhanced store reputation through meticulous product presentation and service excellence.
Chef Manager
Kelly Deli
Harrogate, North Yorkshire
10.2016 - 10.2019
- Enhanced customer experience by preparing traditional Japanese sushi dishes.
- Achieved consistent perfection in sushi rolling through skilled use of tools.
- Ensured compliance with food safety standards by upholding cleanliness.
- Mitigated cross-contamination risks via strict hygiene protocols and allergy awareness.
Restaurant Manager
Royal Bath Restaurant
Harrogate, North Yorkshire
07.2012 - 10.2016
- Managed daily operations to ensure smooth restaurant functioning.
- Streamlined staff rotas to optimise efficiency and service delivery.
- Trained new team members to enhance service quality and consistency.
- Addressed and resolved customer complaints promptly, boosting satisfaction levels.
- Ensured compliance with health and safety regulations for safe dining environments.
Education
Diploma of Higher Education - Business Management
Tunku Abdul Rahman College
Malaysia 03.2002 - 03.2004
Skills
- Franchise management
- Leadership and strategic planning
- Multi-site operations
- New store openings
- Full UK driving license
- People development and training
- Staff recruitment and supervision
- Team motivation
- Effective communication
- Supplier negotiation
- Budgeting proficiency
- Health and safety compliance
- Complaint resolution strategies
- HACCP standards knowledge
- TUPE transfers expertise
Affiliations
- Gardening
- Reading
- Playing Strategic Game
- Photography
Certification
Food Hygiene Level 2
Food Allergens
Health and Safety Level 2
Diversey Chemical Competence Training
First Aid Awareness
Languages
English
Advanced (C1)
Chinese (Mandarin)
Proficient (C2)
Chinese (Cantonese)
Proficient (C2)
Malay
Advanced (C1)
References
References available upon request.
Timeline
Franchise Owner
Kelly Deli Franchise
01.2025 - 01.2026
Assistant Area manager
Hanagroup
07.2023 - 11.2024
Kiosk Manager
Hanagroup
10.2019 - 07.2023
Chef Manager
Kelly Deli
10.2016 - 10.2019
Restaurant Manager
Royal Bath Restaurant
07.2012 - 10.2016
Diploma of Higher Education - Business Management
Tunku Abdul Rahman College
03.2002 - 03.2004