JONNY OMENOGOR
Worthing
Summary
Seeking to work in an organization where team work, self-development is encouraged towards achieving its goals and objectives. Passionate about continuous learning and collaborative problem-solving in a cutting-edge technological environment. Dynamic individual eager to apply technical skills and problem-solving talents. Knowledgeable in IT applications and experienced in identifying and resolving software application defects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
AGS Support Services
London
08.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Reported safety hazards for remediation response.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Application Support
Sharp Intelligence Ltd
Lagos
01.2015 - 01.2023
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Coordinated with stakeholders across multiple departments regarding application support activities.
- Developed and implemented application support processes to ensure high availability of critical applications.
- Developed and implemented IT policies and procedures for application support.
- Maintained up-to-date knowledge of current industry best practices related to application support services.
- Maintained detailed records of application support activities and documented solutions to common problems.
- Monitored daily operations of the application support team.
- Fielded requests for application support, troubleshot system problems and offered guidance to help team resolve various technical issues.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Provided guidance and mentoring to team members on best practices related to application support activities.
- Assessed system service needs, diagnosing fixes and lending technical and application support for various configurations and deployments.
- Implemented process improvements to increase efficiency and effectiveness of application support operations.
- Provided application support to customers, troubleshooting and resolving technical issues.
- Ensured compliance with all relevant policies and regulations pertaining to application support services.
- Provided technical support to users regarding MIS systems and applications.
- Provided technical support for user inquiries related to MIS applications and systems.
- Provided technical support to internal customers regarding their IC systems and applications.
- Provided technical support to users who encountered problems while using the application.
IT Support
Cluebell Technologies
Lagos
01.2008 - 01.2015
- Company Overview: Lagos, Nigeria
- Installation of new hardware: PC, laptops, printer in the company
- Assist in window upgrades in all the computers of the company
- Perform end user desktop support for staff
- Maintaining installed software, and ensuring their updates
- Assist in running server and data backups
- Perform desktop and laptops repairs
- Installing new IT equipment for the company
- Lagos, Nigeria
- Assisted in the development and implementation of new processes related to IT support activities.
- Worked closely with internal teams like IT support staff, finance department to ensure seamless operations of the e-commerce store.
- Worked closely with IT support staff to identify potential sources of errors or malfunctions within the EMR environment.
- Actively sought feedback from all levels of employees in order to improve customer service levels associated with IT support functions.
- Conducted research into new technologies related to IT support services.
- Provided general IT support to staff members including troubleshooting technical issues.
- Coordinated IT support services such as hardware and software installation and maintenance.
- Acted as a liaison between customers and internal teams such as IT support or product development.
- Received requests for IT support from external customers.
- Responded promptly to emergency requests for IT support during critical business operations.
- Created reports detailing IT support activities for management review.
Education
Msc. - Data Science
University of Sussex
Brighton, BNH, UK09-2024
B.Sc - Banking and Finance
Enugu State University of Science And Technology
Enugu, Nigeria09-2008
Skills
- Good knowledge of software
- Technical background
- Strong network skills
- Active learning
- Resourceful
- Ability to work under pressure
- Adaptability
- Analytical skills
- Highly motivated self-starter
- Application support
- 1st line support
- Access Control
- Identification verification
- Crime Prevention
- CCTV Monitoring
- Staff Management
- Operations Management
- General security
- Report Writing
- Detail Oriented
Certification
- Security Industry Agency (SIA)
- Emergency First Aid at Work (EFAW)
- Certificate in Data Protection and Data Security (South Devon College In-view)
- Information Technology Infrastructure Library (ITIL) Foundation. V2011
- Window 365 Cloud Technologies
- Microsoft SQL Server Database Administration
- Customer Relationship Management (CRM)
Hobbies and Interests
- Reading
- Surfing the web
- Swimming
- Football
- Making friends
- Making research
- Traveling
Timeline
Security Officer
AGS Support Services
08.2024 - Current
Application Support
Sharp Intelligence Ltd
01.2015 - 01.2023
IT Support
Cluebell Technologies
01.2008 - 01.2015
- Security Industry Agency (SIA)
- Emergency First Aid at Work (EFAW)
- Certificate in Data Protection and Data Security (South Devon College In-view)
- Information Technology Infrastructure Library (ITIL) Foundation. V2011
- Window 365 Cloud Technologies
- Microsoft SQL Server Database Administration
- Customer Relationship Management (CRM)
Msc. - Data Science
University of Sussex
B.Sc - Banking and Finance
Enugu State University of Science And Technology
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