Summary
Work history
Education
Skills
Timeline
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Joni Williams

Joni Williams

Lake Quivera,United States

Summary

Accomplished Customer Service Representative of [Number] years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work history

Groundskeeper

Spirit of Avalon
Lake Quivera, United States
05 2021 - Current
  • Controlled and monitored inventory of tools and mechanical equipment.
  • Dug placement holes for new plantings and conditioned soil for optimum growth.
  • Planned and planted items according to season and growing conditions.
  • Created irrigation and drainage systems for optimised planting conditions.
  • Mowed, trimmed and cut growth to specifications.
  • Optimised plant health, performing transplants to increase nutrition.
  • Scheduled daily, weekly and seasonal gardening tasks to organise workload.

Driver

Uber
Kansas City, United States
10 2023 - Current
  • Used on-board navigation systems to plan journeys effectively, meeting estimated delivery times.
  • Accepted and received job information through digital app.
  • Avoided road congestion by taking alternative routes where possible.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Planned routes and schedules to achieve consistent service availability.
  • Covered weekend shifts to optimise service levels.
  • Washed and polished service vehicles to maintain professional appearance.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.

Customer Service Representative

Herrington Automotive
Lees Summit, United States
07 2017 - 04 2021
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Managed [Number]+ daily calls, taking orders and escalated cancellations.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Processed high-value payments with meticulous accuracy.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Listened actively to offer accurate information and best solution to their needs.

Education

Cosmetology License - Cosmetology

The Jones Store Company School of Cosmetology
08/1994 - 09/1995

Highschool Diploma -

Grandview Highschool

Skills

  • Customer interaction and engagement
  • Loading and unloading assistance
  • Time management
  • Problem-solving
  • Public relations
  • Communication skills
  • Results oriented
  • Creative problem solving
  • Basic computer knowledge
  • Invoicing and receipts
  • Relationship-building
  • Adaptive team player
  • Staff education and training

Timeline

Groundskeeper

Spirit of Avalon
05 2021 - Current

Driver

Uber
10 2023 - Current

Customer Service Representative

Herrington Automotive
07 2017 - 04 2021

Cosmetology License - Cosmetology

The Jones Store Company School of Cosmetology
08/1994 - 09/1995

Highschool Diploma -

Grandview Highschool

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