As an experienced IT professional, I have excelled in both service and project roles, combining technical expertise with a client-focused approach. I have delivered prompt issue resolution, seamless IT deployments, and infrastructure improvements while collaborating effectively with teams to ensure minimal disruptions and high client satisfaction.
Key Highlights:
Service Contributions:
- Provided prompt and effective technical support, troubleshooting issues across various systems to minimize downtime.
- Maintained accurate service logs and client communication, ensuring transparency and reliable follow-up.
- Collaborated with cross-functional teams to resolve escalated issues, adhering to strict SLAs and ensuring client satisfaction.
Project Achievements:
- Successfully delivered on-site installations and upgrades, including Windows Server migrations, Cisco Meraki network deployments, and comms cabinet reorganizations.
- Managed large-scale rollouts, such as imaging and deploying over 100 PCs across multiple locations, ensuring minimal operational disruptions.
- Spearheaded email migrations from G Suite to Office 365 for multiple clients, achieving zero data loss and meeting tight deadlines.
- Contributed to the optimization of processes by identifying recurring challenges and implementing practical, long-term solutions.
Client-Focused Approach:
- Consistently delivered results that exceeded client expectations, backed by clear communication, proactive problem-solving, and a commitment to quality.
- Provided end-user training and guidance, empowering clients to use systems effectively and with confidence.
