Dedicated professional with expertise in special educational needs support, conflict resolution, and behaviour management. Demonstrates strong problem-solving abilities and emotional intelligence, ensuring effective team collaboration and adherence to safeguarding protocols. Proficient in ICT, with a commitment to fostering a supportive learning environment. Career goal includes advancing skills in educational support to enhance student outcomes.
Supporting KS3 - KS4 children with special educational needs in a classroom environment.
Supported students with special educational needs across multiple campuses.
Facilitated learning in Maths and English functional skills and GCSE.
Conducted retail sales and general shop duties, ensuring excellent customer service.
Handled account customer queries via telephone, providing timely assistance.
Completed stock taking and data input activities for inventory accuracy.
Delivered informative and engaging tours to enhance visitor experience.
Performed comprehensive cleaning tasks, facilitating effective animal handling and welfare, record management, and assisting nurse in consultations and operational activities.
Facilitated comprehensive administrative functions such as reception duties, filing, and email management in addition to assisting team members.
Produced flowcharts using Microsoft Visio to visualise organisational structures.
Crafted detailed spreadsheets in Microsoft Excel to support programme control functions.