JONATHON SIMS
Cambridge,UK
Summary
Business support and customer-facing professional with experience across marketing, communications, L&D and operations, including SME ownership and corporate roles with Nestlé Nespresso. Comfortable in public-facing environments as well as office-based administration. Strong communicator with a humanities background, known for clear communication and collaborative working.
Overview
12
12
years of professional experience
Work history
Founder / Business Owner
Canopy Coffee Ltd
Guildford, UK
2017.06 - 2022.07
- Managed day-to-day operations for an independent hospitality business.
- Coordinated HR processes including recruitment, contracts and compliance activity
- Managed finance administration with accountants (JLP Accountancy).
- Planned rotas and coordinated staffing and service delivery.
- Managed stock control, purchasing and supplier relationships
- Maintained website updates and social media administration.
Coffee Expertise Manager (UK and ROI)
Nestlé Nespresso
Gatwick, UK
2013.10 - 2017.05
- Supported global customer engagement programmes across retail/commercial environments to maintain brand and service standards.
- Developed team capability through structured performance support and development planning in partnership with HR/Finance/Marketing.
- Created and delivered content for PR and media events, coordinating with external PR partner (Weber Shandwick).
Trade Training Manager
Nestlé Nespresso
Gatwick, UK
2010.09 - 2013.10
- Designed and delivered training programmes for all key account stakeholders.
- Managed relationships with external stakeholders to support delivery and consistency.
- Produced regular reporting and documentation on training delivery and development needs.
Education
MA Scriptwriting - Distinction
University of East Anglia
Norwich 2023.01 - 1 2024
CIPD Certificate - Learning & Development Practice
CIPD
LondonDiploma - Acting & Performance Art
Mountview Academy of Theatre Arts
LondonA Levels - English, History, Religious Studies
Kingston Grammar School
Kingston Upon ThamesSkills
- Customer service & liaison
- Administration & coordination
- Marketing support & communications
- Stakeholder management
- Training support (L&D)
- HR coordination (recruitment/contracts/compliance liaison)
- Scheduling/rota planning (Deputy)
- Purchasing & stock control
- Reporting & documentation
- Microsoft Word, PowerPoint
Timeline
MA Scriptwriting - Distinction
University of East Anglia
2023.01 - 1 2024
Founder / Business Owner
Canopy Coffee Ltd
2017.06 - 2022.07
Coffee Expertise Manager (UK and ROI)
Nestlé Nespresso
2013.10 - 2017.05
Trade Training Manager
Nestlé Nespresso
2010.09 - 2013.10
CIPD Certificate - Learning & Development Practice
CIPD
Diploma - Acting & Performance Art
Mountview Academy of Theatre Arts
A Levels - English, History, Religious Studies
Kingston Grammar School