Jonathon Pople

Technical Support Advisor 2015-2019

• Enhanced client satisfaction by resolving technical issues efficiently.
• Maintained customer loyalty with excellent problem-solving skills.
• Managed multiple queries simultaneously whilst maintaining high standards of customer service.
• Fostered professional relationships with customers via respectful communication practices.
• Coordinated with team members on complex cases, fostering a culture of collaboration and shared learning.
• Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
• Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
• Guided users through step-by-step solutions, ensuring full support throughout the process.
• Dealt with hardware malfunctions to minimise operational delays.
• Used diagnostic tools effectively for issue resolution.
• Mentored junior staff members to foster professional growth.

Technical support Trainer 2017-Present

• Promoted a positive learning environment through respectful interaction.
• Designed customised training modules to suit unique business requirements.
• Developed comprehensive training materials to enhance learning experience.
• Fostered open communication environment during sessions, encouraged active participation.
• Utilised multimedia presentations to improve understanding of complex concepts.

Technical Sales Advisor 2019 - Present

• Conducted technical presentations to prospective clients, enhancing brand awareness.
• Fostered relationships with existing customers, improving loyalty and satisfaction.
• Developed a deep understanding of product specifications to accurately convey benefits to customers.
• Provided excellent customer service, ensuring client retention and referrals.
• Solved customer issues through effective communication and problem-solving abilities.
• Travelled extensively across territories to pitch proposals to potential clients.
• Demonstrated products at trade shows, promoting company offerings.
• Trained colleagues to improve product knowledge and sales skills.
• Presented and promoted technical product and services using sound product knowledge.
• Processed invoices and purchase orders with high attention to detail.
• Ensured timely delivery of products by overseeing dispatch procedures.
• Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
• Oversee creation and fulfillment of purchase and sale orders, invoicing, stock take and inventory management. Ensuring efficient dispatch and receiving of goods.

• Followed company protocols whilst working, enhancing overall operational efficiency and consistency.
• Enhanced customer satisfaction by accurately fulfilling orders according to specifications.
• Coordinated delivery schedules for optimum time management.
• Improved client satisfaction by delivering packages promptly and accurately.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Loaded and unloaded vehicles safely, preventing injuries or accidents.

• Improved company's reputation for punctuality by ensuring on-time deliveries.
• Navigated efficiently around local area to expedite pizza delivery process.
• Followed correct procedures whilst handling food, reducing potential health risks.
• Assisted in store operations during slow delivery times, increasing overall productivity.
• Enhanced customer experience with friendly and professional demeanour during deliveries.

• Utilised manual tools to assemble parts swiftly and accurately.
• Loaded and unloaded goods from lorries, minimising damage to stock.
• Coordinated with other departments for smooth operation and timely completion of orders.
• Operated heavy machinery to accelerate production process.
• Adhered to health and safety regulations to promote safe working environments.

• Responsible for picking apples for worldwide distribution.
• Kept baskets clean to ensure integrity of picked fruits.
• Inspected fruits for signs of damage, insect manifestations or rot.

• Handled cash transactions swiftly, ensuring accurate accounting at end of day.
• Maintained knowledge of products and features to provide recommendations to customers.
• Utilised excellent communication skills to provide detailed product information.
• Improved customer service by efficiently handling queries and complaints.
• Resolved customer complaints and process issues with proactive problem-solving skills.