Jonathon Hayes

Initially joined TTP as a Contact Advisor and quickly progressing to Supervisor.

• Test, Trace, Protect Service, help provide efficient day-to day operations of Test Trace Protect while working with the leadership team to create an individual-centric environment where no two days are the same.
• Build and maintain strong working relationships with colleagues from several internal and external partners, and provide senior leadership with operational updates about the service
• Excellent knowledge of clinical strategies for testing and tracing members of the public in accordance with local and national guidelines.
• Worked with management team to implement proper division of responsibilities
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Mentored newly hired employees on operating systems and safety.
• Coordinated employee schedules to keep pace with business needs and meet company demands

Following the global pandemic and the termination of live events, I was forced to close my closed business.

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Led corrective action plans, procedure development, staff performance reviews and training programs.
• Supported management in developing and implementing personnel policies and procedures.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Planned marketing initiatives and leveraged referral networks to promote business development.

• Working alongside artists, managers and labels to create tailored campaigns, promoting music to my network of websites, radio shows/stations, print media, and streaming curators, with a goal of helping artists establish a fanbase outside their own country and establish a fanbase here in the UK.
• Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
• Raised brand awareness through consistent marketing efforts and product campaign launches.

• To drive communication with, and development of, broker and customer base with the regional team.
• Underwriting a range of products for personal lines. Products include Home, Motor, Holiday Home, Overseas property and Fine Art.
• Regularly visiting brokers’ offices across the region, building a strong relationship with the individuals there
• To regularly work from brokers’ offices and trade with them on site
• Completed the relevant level of the Underwriter Passport to understand the full range of the Product strategy and ensure I maintained my industry knowledge.
• Complete Underwriting audits of delegated lines of business.
• Cross-sell Private Client services to our commercial lines brokers.
• Provide technical and product training to internal and external clients
• Generate additional revenue of £500,000 per annum.
• Liaise with Hiscox syndicate at Lloyds for larger risks.

• Delivering business targets for the retention of existing client business by providing excellent customer service to all customers at all times
• Delivering business growth for new business by providing tailored solutions to client requirements
• Meeting service standards in respect of calls answered within agreed SLA’s and processing documentation in an accurate and timely manner
• Ensure all compliance and regulatory requirements are followed all advice given and documents issued meet compliance and regulatory requirements
• Provide new business quotations for individual and portfolio products from panel insurers
• Build and maintain excellent business relationships with panel underwriters
• Take responsibility for keeping personal product knowledge up to date
• Ensure all key performance indicators both individually and the teams are met in relation to the quality of the call and quotation opportunities achieved
• Take personal ownership of customer issues and see through to resolution
• Identify opportunities for improvements in productivity, customer service, sales and reduction in cost where possible
• Develop and maintain good working relationships with colleagues, other departments and the UK wide sales force of Financial Advisors.

• Diary management
• Arranging travel and hotel accommodation
• Promoting acts to relevant newspapers, radio station and venues.
• Ensuring all relevant contracts have been signed and logged
• Dealing with customers directly to provide information regarding shows.
• Produced high-quality communications for internal and external use
• Streamlined document processing to improve traceability