Jonathon Barrett
St Andrew,Guernsey
Summary
Experienced Operations Manager for local wholesaler managing a large team of staff. Delivered numerous projects including premises extension and significant operational efficiencies. Previously a Professional Insurance Broker for circa 32 years including 10 years as director specialising in commercial insurance, dealing with complex issues relating to all aspects of insurance including claims & commercial liability.
Overview
33
33
years of professional experience
2031
2031
years of post-secondary education
Work history
Operations Manager
V.W.T Guernsey Limited
Vale, Guernsey
03.2023 - 06.2025
- Managed overall business warehouse operations, overseeing a team of 9 – 12 storemen and delivery drivers.
- Implemented significant business operational efficiencies saving time and money.
- Direct motor fleet management ensuring regular servicing requirements, including necessary repairs.
- Hiring of staff, implemented training, and mentoring programs to enhance workforce development.
- Implemented disciplinary protocols to uphold performance standards and workplace accountability.
- Oversaw customer interactions, resolving queries efficiently and maintaining high service standards.
- Ensuring health and safety compliance, producing risk assessments and implementing safety measures, as required.
- Acting as designated fire marshal, creating and overseeing emergency procedures and fire safety compliance.
- Able to provide mental health awareness support to improve employee well-being through the Mental Health first Aider program.
- Maintained asbestos awareness standards, ensuring compliance with workplace regulations.
- Ensured that all compliance with regulations such as electrical inspections, and PAT testing are completed on a regular basis.
Senior Insurance Professional
Channel Insurance Brokers Limited
Guernsey
07.1999 - 03.2023
- Director for more than 10 years, before CIB was sold, during which time there was continued stability and significant growth.
- Specialised in general Insurance, advising businesses and private individuals on all aspects of general and commercial insurance.
- Sourced and secured many new clients.
- Delivered comprehensive insurance solutions tailored to individual client's needs and circumstances.
- Managed and retained High Net Worth clients for years by offering customised services to increase satisfaction and loyalty.
- Established strong client relationships by providing excellent customer service.
- Assisted customers with insurance inquiries, ensuring clarity and transparency in policy explanations.
- Negotiated best possible terms for clients' contracts with underwriters for maximum benefits.
- Resolution of complex claims, ensuring accurate documentation and thorough client support.
- Coordinated damage appraisals and drafted reports to inform claim processing.
- Project managed major computer system changes to back-office software and necessary upgrades.
- Actively sought and mentored new staff.
Insurance Professional
Insurance Corporation of the Channel Islands
Guernsey
03.1992 - 07.1999
- Provided advice on insurance policies, assisting external brokers on policy coverage across numerous insurance policies, mentoring them on quotations and policy limitations.
- Maintained accurate documentation and policy administration using industry-standard tools.
Education
Certificate in Insurance -
Chartered Insurance Institute
UKIOSH Qualifications (Working Towards) -
IOSH
Mental Health Awareness certification - undefined
Fire Marshall certified - undefined
Asbestos Awareness - undefined
Legionnaires awareness - undefined
GCSEs -
Elizabeth College
Guernsey 09.1982 - 07.1987
Skills
- Leadership and team development
- Outstanding Customer service and query resolution
- Project Management
- Excellent Organisational & Time-management abilities
- Operations and logistics management
- Health and safety management
- Commercial Insurance
- Complex insurance claim management
- Recruitment, Training & Employee Management
- Fleet management
- Fire Marshal coordination
- Emergency response coordination
- Asbestos awareness
- Mental health awareness
- Proficient in Microsoft Software
- Adaptable in new software solutions
Previous Voluntary Positions
- Constable of St Andrews Parish, and a Douzenier for 5 years, during which time I was involved in several projects to modernise the way that the douzaine worked.
- Director of the St Andrews community centre LBG. Oversaw the transformation of the former St Andrews School, which involved negotiations with the States of Guernsey to secure ownership of the property, lease negotiations with tenants, and planning & overseeing required building works.
Personal Information
Date of Birth: 9th July 1971
Residential Status: Local
Timeline
Operations Manager
V.W.T Guernsey Limited
03.2023 - 06.2025
Senior Insurance Professional
Channel Insurance Brokers Limited
07.1999 - 03.2023
Insurance Professional
Insurance Corporation of the Channel Islands
03.1992 - 07.1999
GCSEs -
Elizabeth College
09.1982 - 07.1987
Mental Health Awareness certification - undefined
Fire Marshall certified - undefined
Asbestos Awareness - undefined
Legionnaires awareness - undefined
Certificate in Insurance -
Chartered Insurance Institute
IOSH Qualifications (Working Towards) -
IOSH
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