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Customer Experience and People Leader with extensive experience across leisure, hospitality, travel, and retail. Skilled in strategy development, planning, and execution to drive organisational performance. Specialist in service design, soft-skills and functional training, EVP contribution, employer brand alignment, talent acquisition, multi-site operations, and customer insight. Proven ability to embed customer- and people-focused cultures, strengthen brand performance, and drive continuous improvement across complex, high-volume environments.

Experienced duty manager with three years of progressive leadership in BCLT operations. Strong focus on Health & Safety and commitment to sustainability and staff development. Achievements include improved customer retention, compliance standards.
Eager to advance to Facility Manager position to further support BCLT and Serco leisure.

 Highly motivated University of Edinburgh student with top A-level grades and a strong background in elite sport, having competed nationally in swimming, hockey, biathlon and cross country, including selection for the North East Cross Country team and title of British Biathlon Champion. Completed Bronze, Silver and Gold Duke of Edinburgh Awards, demonstrating resilience, teamwork and leadership. Experienced camp counsellor through Camp America with extensive responsibility for children, alongside swim teaching and lifeguarding duties. Holds a National Pool Lifeguarding Qualification with three years' professional experience, bringing strong expertise in emergency response, CPR and AED use, health and safety compliance, and calm decision-making under pressure. Known for reliability, clear communication and a people-centred approach to public safety. 

Driven Legal Assistant over eight years of experience in civil law. Adept at multitasking and prioritising work to complete projects on time and determine appropriate courses of action. Streamlines processes to maximise case resolutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Legal Assistant position. Ready to help team achieve company goals.

Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Dedicated Warehouse Operative with extensive experience providing accurate packing and picking in a fast-paced environment. Consistently hitting deadlines through a diligent, self-motivated work ethic.

Qualified pharmacist with extensive experience in delivering high-quality pharmaceutical care in diverse settings. Over a decade of expertise in clinical pharmacy, including patient counselling, prescription management, and ensuring compliance with pharmaceutical standards. Fluent in English, Cantonese, and Mandarin, enabling effective communication with patients from diverse backgrounds. Recognized for strong leadership, team management, and communication skills, excelling in collaborative healthcare environments. Dedicated to optimizing patient outcomes and contributing clinical expertise to a dynamic pharmacy team in the UK.

Observant childcare team member with 5 years history supervising and nurturing young children. Personalises support based on needs of each child using proven techniques and knowledge of early childhood development. Focused on giving children balanced experiences with ample time for learning, play and entertainment.

 Teaching is my passion and I love seeing clients overcoming obstacles and becoming more confident. Even while teaching English in China I taught Private Pilates lessons at one of the gyms. I am a dynamic Pilates and Fitness Instructor with a proven track record at Pineapple Pilates, skilled in administering fitness evaluations and designing tailored classes. Adept at fostering client relationships and enhancing engagement through innovative routines, I excel in muscle conditioning and rehabilitation exercises, ensuring clients achieve their fitness goals effectively. 

Responsible 2026 undergraduate with experience working in customer service and light healthcare settings. Proficiency in working in cafe environments, with children, large animals, and exotic pets. Energetic, driven, and hardworking with excellent communication skills.

Dynamic Project Manager with over three years of experience in optimizing business operations, overseeing finances, and managing resources to ensure seamless project execution. Proven track record in leading procurement efforts for essential resources and maintaining strict adherence to production schedules and budgets while effectively managing production teams. A strong foundation in accounting principles and financial management enhances the ability to identify challenges and implement targeted solutions. A dedicated student athlete thriving under pressure, fostering a collaborative team environment, and demonstrating exceptional leadership skills, all while remaining committed to motivating others through effective time management and sportsmanship.

Jonathan James Gladman

Overview

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Serco Leisure.
Bletchlry, Buckinghamshire

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Education

Grange Secondary
Aylesbury

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Overview

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Serco Leisure. Bletchlry, Buckinghamshire

Job overview

Job overview

Job overview

Job overview

Education

Grange SecondaryAylesbury

University overview

Skills

Certification

Hobbies and Interests

Accomplishments

Timeline

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Serco Leisure.
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Grange Secondary
Aylesbury