Jonathan Ward
Strete,DEV
Summary
Enthusiastic and customer-focused Hospitality Professional with over 25 years of experience in the hospitality business, I’ve have been managing pubs and clubs since being appointed General Manager of The King William IV in Hampstead, West London in 1997 for Regent Inns.
Skilled in offering welcoming and inclusive customer service while managing multiple tasks to ensure positive guest experiences.
Overview
20
20
years of professional experience
Work history
General Manager
Kings Arms Community Pub
Strete, Dartmouth, Devon
2023.11 - 2026.01
- All aspects of running and managing a Community Village Pub on the South Devon Coastal path
- Working with the Committee to help revive and rejuvenate the village pub.
- Introduced successful new nights including weekly Quiz Night, Karaoke Nights and Bingo Evenings.
- Responsible for all staffing, including finding a new chef and introducing an exciting and well received new Fresh Seafood Menu.
- Produced some profitable weeks during the quieter winter months, something that The Kings Arms had historically never previously achieved.
- Re-engaged with the local community and drove local trade which had been sadly missing, having felt isolated since the committee took over the pub.
- Hugely increased Social Media presence and positive reviews on TripAdvisor, Google etc.
General Manager
The Castle Inn
Ealing, London
2012.04 - 2023.09
- All duties of day-to-day management
- Cellar management and held a Master Cellarman certificate since 2015
- Achieved first Record Week within the first year and continued to achieve Records Weeks.
- Oversaw a successful repositioning of the business, from the mainly sport led, male orientated, local pub with a Thai franchise food offer to the more successful vibrant, music and events led local pub that it now is.
- Building and designing what was then Fullers’ only “Build-your-own Burger” menu, a concept that has now been successfully rolled out to various other pubs in the Fullers estate.
- Kept constant awareness of any changes in food handling standards and other relevant legislation
- Always had Fully Green audits
- Fuller Smith & Turner PLC
General Manager
WEST FIVE
Ealing, Greater London
2008.03 - 2012.04
- Revived West London biggest and best known 450 capacity Gay Cabaret venue to award winning standard
- Successfully turned around and repositioned a declining venue
- Hugely increased gross sales
- Increased HTP through payroll management, stringent stock control and good relations with suppliers
- Greatly improved customer loyalty whilst attracting a large amount of new customers
- Organized and held many highly successful and much publicized events.
- Responsible for all ordering, deliveries and stock control.
- Responsible for rebranding, marketing, advertising and promotions
- Booking and organizing a range of successful entertainment and Cabaret acts
- Responsible for recruitment, training and supervising of staff and all Cellar management
- GSS LEISURE/RAJAPUBCO LTD
General Manager
GOLDEN LION
King's Cross, London
2006.02 - 2008.03
- One of a team taking over and rebranding a large open plan pub in King's Cross into a highly successful venue
- Responsible for all ordering, deliveries, and stocktaking.
- Successfully positioned venue in the market and attracted a new clientele
- Responsible for all marketing and promotions, Booking, organizing and presenting all cabaret, Hosting Quiz nights, Karaoke and Bingo, Supervision of all staff
- All Cash management, Cellar management
- GOLDEN LION LONDON LTD
Education
BIIAB Level 2 National Cert For Personal Licence
British Institute of Innkeepers
London, ENGBasic Food Hygiene Certificate Level 2
Fuller, Smith & Turner
London, ENGSkills
- Event planning
- Customer Service Excellence
- Multitasking & Time Management
- Communication Skills
- Adaptability & Flexibility
- Problem-Solving & Conflict Resolution
- Technical Skills & Software Literacy
Timeline
General Manager
Kings Arms Community Pub
2023.11 - 2026.01
General Manager
The Castle Inn
2012.04 - 2023.09
General Manager
WEST FIVE
2008.03 - 2012.04
General Manager
GOLDEN LION
2006.02 - 2008.03
BIIAB Level 2 National Cert For Personal Licence
British Institute of Innkeepers
Basic Food Hygiene Certificate Level 2
Fuller, Smith & Turner