Summary
Overview
Work history
Education
Skills
In House Qualifications and Training
Additional Information
Timeline
Generic
Jonathan Todd

Jonathan Todd

Darlington,Durham

Summary

Results-orientated person with a hands-on approach to tackling projects and accomplishing goals. Experienced across a number of different sectors which include Customer Service, Leisure, Factory / Warehouse, Telecommunications, Management and Production. A very reliable quick thinking person who thrives in a fast paced working environment with a very keen drive for small details and quality of work.

Overview

29
29
years of professional experience

Work history

Production Operator

Cummins DEP
Darlington, DUR
2018.09 - Current

Member of the paint department at Darlington engine plant on the shop floor. In my 7 years a Cummins i have gained a number of skills which enable me to work at a number of different stations within paint. Some duties included working at drop off with a small team of 3|4 ensuring the engine has been secured onto a shipment pallet and all relevant paperwork is attached. I also have extensive experience with bagging boundary audit on drop off and regularly train existing staff as well as new starters on this station. Whilst working on boundary audit I am in regular contact with back dock audit and comp audit to ensure all checks have been thoroughly taken to ensure each engine is complete before shipped to the customer. I am also a paint technician regularly working in the paint booth spraying engines and being very familiar with the company paint standards we must adhere to in order for the product to pass audit. Other stations I am qualified to operate with in pain is the fitment of flywheels, alternators and starter motors as well as working in the kitting area team 70.I have also gained skills on another department pre paint and occasionally cover low head count with in that department when required. I also work on a forklift truck I am also currently a Unite Union shop steward for the paint area.

Invoice Query Team Senior

Northgate Vehicle Hire
Darlington, Durham
2015.10 - 2018.09

First support to department management overseeing a team of 9 staff. Duties include daily, weekly, monthly reports on team and individuals, reporting results into higher management which are then presented to the company exec team. Coach and develop members of the team carrying out regular quality checks of performance. Conduct monthly 121s with team members setting objectives and targets. Also conduct annual personal development reviews along with management on each team member. Attend numerous management level meetings inputting knowledge and ideas to improve department performance to increase company NPS score.

Invoice Query Resolution Assistant

Northgate Vehicle Hire
Darlington
2012.02 - 2015.10
Investigate rejected invoices from customers and determine if a credit is due or if the invoice is correct. Liaise with Northgate hire sites requesting information and clarification on customer’s procedures to determine outcome of the customers query. Raise relevant credits if required and send out to customer. Inform the customer by letter if their request had been rejected providing evidence for the rejection. Liaise with credit control to arrange best possible outcome for the customers query. Use all in house systems available to determine the outcome of the customer query which includes AX Dynamics, Query Management System, Billing System, Fleet Dynamics, CRM, Microsoft Packages, AA Support, 1Link, IRS, Fleet On Demand.

Administrator / Customer Service

Northgate Vehicle Hire
Darlington
2010.02 - 2012.02
Arrange vehicle hire for corporate customers. On receipt of request from customers via email  contact the nearest depot to arrange delivery or collection for the customer. Arranging of maintenance and repairs of vehicles. Dealing with invoice queries. Training of junior members of the team. Supporting senior management.

Telecommunications Technician

Virgin Media
Stockton on Tees
2008.04 - 2010.02
Installation of digital TV, broadband, and telephone line. This would require connecting CATV and telephone cable to the customer’s house. Then to route cable externally and internally making sure there is sufficient signal to power the product (set top box, cable modem). To check the signal using a metre adjusting it when necessary. Fault repair of digital TV, broadband and telephone line. This would require using fault finding methods on virgin equipment and checking cable isn't damaged with sufficient signal flowing through to the product. Replace products when necessary.

Forklift Truck Driver / Picker

Magnet UK
Darlington
2006.10 - 2007.06
Replenished stock within the joinery department using a fork lift truck and a combi side loader recording what I had done and then inputting the information into the company’s computer system. Taking regular stock checks within the main store and then cross referencing with the information on the system and amending accordingly. To unload pacific incoming goods using the combi side loader checking the order was correct and then put into stock. To collate orders that had been picked by my colleges putting each outgoing order onto the loading bay ready for departure. Picking orders with a colleague on a picking truck making sure the order was correct and not damaged.

Customer Service

Orange PLC
Darlington
1999.10 - 2006.10
Provided service and assistant for the public by communicating with them on the telephone in a number of different problem types. My main duties when dealing with customers was the registration of their mobile phones, the transfer of their mobile numbers internal and externally, amendments to their accounts i.e. changing personal details or changing their products. Admin work which required communicating and working with different departments within the company which was achieved off line. Main responsibilities were to set up number transfers for our large corporate accounts. Training and developing new staff that had recently joined my team due to being one of the more experienced and qualified people with in the team. This included training people to answer calls in the correct procedure when speaking to the public as well as monitoring calls. 

Goods In / Warehouse Operative

Magnet UK
Darlington
1999.06 - 1999.10
Take delivery of goods buy unloading from trucks using a fork lift truck or manually. Record what goods had been delivered by inputting the details into a log book. Dismantle goods and place into appropriate batches which I would then label and stack into the main warehouse were they would eventually be picked for outgoing orders. Keeping work area tidy and safe by removing any packaging and taking to the boiler room for disposal.    

Assistant Pipe Fitter / Labourer

Archibald Pipeline Services
Darlington
1998.12 - 1999.05
Assistant to a senior member in fitting water pipes on building sites which would require digging and assembling. General labour work which would include fencing, concrete work, lifting materials to the work place etc.

Leisure Attendant / Lifeguard (YTS)

Dolphin Leisure Centre
Darlington
1997.09 - 1998.12
Lifeguard to the centre’s swimming pool making sure to public were safe and never in danger. This including supervising the main pool, the slides, the diving boards and various swim classes. The set up and dismantle of sports equipment for the public to use including badminton nets, soft play, and football courts etc. as well as set up equipment for various functions and special events. Clean all the sport areas and equipment on a daily basis to co inside with the health and safety act. Induct new members to the centre’s gymnasium and supervise.

Education

GCSE -

Longfield Comprehensive School
Darlington

GNVQ Level 1 & 2 - Operation Of Facilities

City and Guilds
Middlesborough
1998

Skills

  • Motivated team player
  • Excellent communication skills
  • Creative problem solver
  • Consistently meet goals
  • Time management
  • Exceptional multi-tasker
  • Attention to detail
  • Staff development

In House Qualifications and Training

1998 In house fork lift truck test - Pass. 1999 - 2006 In house computer systems for Orange as well as all Microsoft packages. 2006 In house refresher course for forklift truck – Pass. In house combi side loader test - Pass. In house picking truck test - Pass. 2008 – 2010 DTV Installation and fault finding training (In House at Virgin including on line e learning). Telecoms installation and fault finding training (In House Virgin including on line e learning). NRASWA (sign and guarding course). Working at heights. Ladder safety. Gas safety including training on use of gas tester. Manual handling. Working alone. Risk assessment. 2010 In house computer systems at Northgate Vehicle Hire as well as Microsoft packages. 2015 First Aid At Work.

Additional Information

Married with 3 children. Hobbies include football, golf, DIY, movies.

Timeline

Production Operator

Cummins DEP
2018.09 - Current

Invoice Query Team Senior

Northgate Vehicle Hire
2015.10 - 2018.09

Invoice Query Resolution Assistant

Northgate Vehicle Hire
2012.02 - 2015.10

Administrator / Customer Service

Northgate Vehicle Hire
2010.02 - 2012.02

Telecommunications Technician

Virgin Media
2008.04 - 2010.02

Forklift Truck Driver / Picker

Magnet UK
2006.10 - 2007.06

Customer Service

Orange PLC
1999.10 - 2006.10

Goods In / Warehouse Operative

Magnet UK
1999.06 - 1999.10

Assistant Pipe Fitter / Labourer

Archibald Pipeline Services
1998.12 - 1999.05

Leisure Attendant / Lifeguard (YTS)

Dolphin Leisure Centre
1997.09 - 1998.12

GCSE -

Longfield Comprehensive School

GNVQ Level 1 & 2 - Operation Of Facilities

City and Guilds
Jonathan Todd