Jonathan Ravelo

• Provided IT support across EMEA, including on-site assistance at London office.
• Delivered white-glove support for executives based in London.
• Purchased and tracked equipment deliveries from vendors to ensure timely availability.
• Maintained office equipment and managed inventory of IT hardware efficiently.
• Coordinated in-office events, including AV setup as required.
• Conducted comprehensive IT onboarding for all new hires in EMEA.
• Established streamlined processes for IT operations in EMEA for effective handover.
• Identified cost-saving opportunities within IT department to enhance budget efficiency.

• Maintain all video conference equipment in Google buildings.
• Troubleshoot, install, and update firmware/hardware on AV equipment.
• Do health checks of large conference rooms. Provide first day of business inspections of AV equipment in new buildings.
• Arrange with vendor companies installation of equipment.
• Communicate with users specific requests for events and prepare and set up equipment that suits their needs.
• AV ticket support management updating users on issues encountered in any video conference room or event or following up on requests.
• Provide ticket quality control for EMEA region.
• Managed over 400 AV rooms and spaces as sole technician

Contract Role

• Providing IT support to non-technical personnel within office.
• Handling IT Help Desk tickets for users in office as well as those remotely in other time zones.
• Liaising with different departments to resolve IT issues in office.
• Routing tickets to correct team to resolve user issues.
• Setting up laptops and IT equipment for new employees.
• First line support of VC rooms
• Working with AV team to set up VC rooms for events.
• Working with Networking Team to solve issues or complete projects
• Purchasing IT Equipment for office needs.
• Develop and Document IT procedures
• Working on IT Projects to improve service for users.

• Working at offices across London, daily tasks would consist of providing and setting up equipment to Google employees.
  
• Daily and Weekly inspection of video conference rooms, UX Labs.
• Troubleshooting hardware and maintaining equipment in Video Conference Rooms.
• Helping users set up for onsite AV Events
  
• Constant communication with users to handle inventory requests and arrangements for events/projects.
• Handling IT inventory hardware
• Managing life cycle of IT Equipment.

• Work involved keeping their website updated
• Filming and editing of weekly video announcements
• Producing videos and designing PowerPoint presentations for events on tight deadlines
• Keeping social media updated as well as designing flyers and promotional material
• Helping to set up and maintain office computers and network systems
• Provide basic IT support
• Assisting with Media on weekend events

• Volunteering weekends to set up the sound system for a live band.
• Soundcheck for the band and speaker
• Mixing live sound
• Troubleshooting audio issues such as feedback and bad sound