Jonathan Pugh
Rochdale
Summary
A dynamic professional with a strong foundation in leadership, sales performance, and operations management. Demonstrates excellent interpersonal and relationship-building skills, complemented by technical expertise and a quick learning ability. Proven track record of performing well under pressure with tight deadlines, achieving exceptional results both operationally and against business KPI's.
Overview
28
28
years of post-secondary education
18
18
years of professional experience
Work history
Assistant Manager
Vodafone/SMD Enterprise
Oldham, Greater Manchester
2016.11 - Current
- Managed 360-degree store operations for technical queries, complaints, and sales targets.
- Managed a team of seven sales consultants through reviews, coaching, and a professional environment.
- Hit 100% plus of franchise target for team and personal performance on a monthly basis.
- Delivered customer service that drives repeat business and customer loyalty.
- Responsible for stock counts and purchase orders to match sales demand.
- Used in house Halo CRM system to monitor both sales performance and log buisness contacts
- Maintained over 90% mystery shop scores through consistent service standards.
- Lead store-wide technical support for system and hardware issues.
- Streamlined store operations by improving scheduling efficiency and coverage.
Sales Manager
Dwell Furniture
Speke, Liverpool
2016.03 - 2016.10
- Managed a team of five sales consultants to achieve monthly targets and KPIs.
- Maintained high operational and visual standards within a premium furniture environment.
- Exceeded personal sales targets every month of tenure.
- Conducted detailed market analysis to identify new opportunities.
- Devised successful sales pitches for significant conversion rates.
- Analysed sales reports to identify trends and update strategies.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
General Store Manager
Carphone Warehouse
Altrincham, Trafford
2015.03 - 2016.03
- Led a high-pressure, high-volume store selling over 500 contracts per month.
- Managed a team of assistant managers and sales staff, focusing on daily training and coaching.
- Took full accountability for stock levels, ordering, and inventory accuracy.
- Implemented promotional strategies to boost sales during slow periods.
General Store Manager
O2 (BAK LTD)
York, North Yorkshire
2014.08 - 2015.03
- Managed a flagship O2 store in York, leading a team of nine staff.
- Improved year-on-year performance and significantly increased the store's audit rating.
- Handled recruitment processes; hired high-performing retail staff.
- Led staff training programmes, fostering increased product knowledge amongst employees.
General Store Manager / Deputy Manager
Phones 4u
Multiple Locations
2009.12 - 2014.08
- Progressed from Deputy Manager to General Store Manager.
- Frequently ranked in the company's Top 10 management positions for sales volume.
- Managed all HR aspects, including recruitment, discipline, and insurance compliance (FSA).
Engineering Recruitment Consultant
Ata Selection
Manchester, Greater Manchester
2008.12 - 2009.12
- Specialized in white-collar engineering recruitment via cold calling and candidate headhunting.
- Maintained a 20% average placement fee and a proven track record of hitting targets.
- Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
- Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
- Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
Education
NVQ Level 3 - Personal Trainer Award (YMCA)
South Nottingham College
Nottingham 2004.09 - 2005.06
NVQ Level 3 - Exercise and Fitness Knowledge (A-Level Equivalent)
South Nottingham College
Nottingham 2004.09 - 2005.06
NVQ Level 3 - Advanced Gym Instructor
South Nottingham College
Nottingham 2004.09 - 2025.06
NVQ Level 3 - Key Skills
South Nottingham College
Nottingham 2004.09 - 2005.06
GCSEs - English, Maths, Science, RE, Media Studies and Food Technology
West Bridgeford Comprehensive School
Nottingham 1997.09 - 2002.06
Skills
- Excellent interpersonal and relationship building skills
- Technical expertise and quick learning
- Exceptional organisational skills with the ability to prioritise tasks
- Performs well under pressure with time sensitive deadlines
- Leadership: coaching and HR management
- Sales performance: target attainment and solution-oriented selling
- Operations: inventory management and audit processes
- Customer experience: exceptional NPS scores
Accomplishments
- 100% NPS Winner (2015)
- Top Deputy Manager Regional Award (2014)
- Top Personal Sales in Region (2012)
- Top Year-on-Year Business Award (2012-2013)
- Consistency: 19 consecutive months of achieving store targets
Affiliations
- Keeping fit and training at the gym
- PC gaming
- Being a Dad and watching my son grow up
- A really good documentary, Clarkson's Farm and my guilty pleasure is Four in a Bed
References
References available upon request.
Timeline
Assistant Manager
Vodafone/SMD Enterprise
2016.11 - Current
Sales Manager
Dwell Furniture
2016.03 - 2016.10
General Store Manager
Carphone Warehouse
2015.03 - 2016.03
General Store Manager
O2 (BAK LTD)
2014.08 - 2015.03
General Store Manager / Deputy Manager
Phones 4u
2009.12 - 2014.08
Engineering Recruitment Consultant
Ata Selection
2008.12 - 2009.12
NVQ Level 3 - Personal Trainer Award (YMCA)
South Nottingham College
2004.09 - 2005.06
NVQ Level 3 - Exercise and Fitness Knowledge (A-Level Equivalent)
South Nottingham College
2004.09 - 2005.06
NVQ Level 3 - Advanced Gym Instructor
South Nottingham College
2004.09 - 2025.06
NVQ Level 3 - Key Skills
South Nottingham College
2004.09 - 2005.06
GCSEs - English, Maths, Science, RE, Media Studies and Food Technology
West Bridgeford Comprehensive School
1997.09 - 2002.06