Jonathan Puati
Summary
Results-driven professional with a multifaceted background in customer service, warehouse operations, restaurant management, sales, and IT. Demonstrated ability to exceed KPI targets and adapt to diverse industry challenges. Looking for a new opportunity to utilise skills and contribute to organisational success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales assistant
Galaxy Promotions
02.2024 - 01.2025
- Exceed sales targets consistently by achieving two sales daily.
- Build rapport with customers effectively.
- Support team members during challenging days.
- Provide customer service throughout sales process to ensure satisfaction.
- Maintain professionalism in all interactions.
- Secure sales with non-English-speaking customers using multilingual skills.
- Collaborated effectively with team members to meet sales targets.
- Followed up on leads, converting them into profitable sales opportunities.
Line Cook, Kitchen Porter, receptionist and front of house
Hard Rock Café
01.2022 - 09.2024
- Oversaw cleanliness standards to enhance customer satisfaction.
- Juggled priorities during peak periods while offering assistance to team members.
- Demonstrated adaptability by fulfilling various roles in response to team absences.
- Facilitated communication for customers from diverse backgrounds through multilingual skills.
- Welcomed guests and ensured a positive first impression upon arrival.
- Coordinated reservation management to optimise guest experience.
- Led planning and execution of special events, ensuring meticulous attention to detail.
- Contributed actively in weekly culinary meetings, generating innovative dish concepts.
- Collaborated with team members in organising company events, enhancing team cohesion and morale-building activities.
- Coordinated office supplies orders to keep necessary materials available at all times.
Bakery Operative
Il Fornaio
04.2020 - 08.2021
- Assisted in training new staff and facilitating team integration.
- Communicated effectively with team members to ensure clarity and cooperation.
- Achieved production targets consistently through dedication and teamwork.
Kitchen Porter
Hotel Café Royal
08.2019 - 01.2020
- Ensured cleanliness standards were consistently met.
- Supported inventory management and assisted with meal preparation tasks.
- Adapted effectively to high-pressure working environments.
Customer Assistant
Marks & Spencer
01.2018 - 11.2018
- Handled customer enquiries effectively.
- Assisted with communication skills.
- Received commendations for service quality.
- Processed returns and exchanges, ensuring service standards in challenging scenarios.
Education
English, Maths, History, French
William Ellis Secondary School
01.2011 - 01.2015
NVQ Level 2 - Sports
LASWAP Sixth Form
01.2016 - 01.2017
Level 3 - BTEC IT
City of Westminster College
01.2017 - 01.2019
Skills
- HTML
- Rapport building
- PC and Mac proficient
- Database
- CSS
- Negotiation
- Supervising
- Sales
- Animation applications
- JavaScript
- Discretion and confidentiality
- Hospitality standards
- Patience and composure
- Data Entry
- Microsoft Office
Certification
Codenation August 2020: 4-week coding course.
References
References available upon request
Timeline
Sales assistant
Galaxy Promotions
02.2024 - 01.2025
Line Cook, Kitchen Porter, receptionist and front of house
Hard Rock Café
01.2022 - 09.2024
Bakery Operative
Il Fornaio
04.2020 - 08.2021
Kitchen Porter
Hotel Café Royal
08.2019 - 01.2020
Customer Assistant
Marks & Spencer
01.2018 - 11.2018
Level 3 - BTEC IT
City of Westminster College
01.2017 - 01.2019
NVQ Level 2 - Sports
LASWAP Sixth Form
01.2016 - 01.2017
English, Maths, History, French
William Ellis Secondary School
01.2011 - 01.2015