Jonathan Price

To process referrals received internally and externally in line with Llamau policies and procedures.
To offer a range of services, including one-to-one work with young people and family mediation.
To offer a range of services including Advice, support and family mediation for young people and their parent/guardian
To contact family members as appropriate and facilitate initial information sessions with them.
To provide a telephone advice and support service for young people and family members.
To participate in a rota for Central Hub Homelessness Team and outreach / surgeries.
To identify particular issues and concerns arising out of work with individual young people and pass on all relevant information to colleagues, Mediation Manager, Local Authority colleagues, and the Contracts and Quality Assurance Manager.
Participate in close and regular liaison with the Local Authority’s Homelessness Section and Children’s Services, particularly with regard to individual young people.
To work closely with other Mediation Workers and Advice / Homelessness Prevention Workers within the organisation to ensure consistency of service and provide cover as necessary.

Support people aged 18 and above across Rhondda Cynon Taff who are affected by homelessness and struggling to find, secure or maintain appropriate accommodation.
Undertake assessments of need in accordance with the support assessment procedure and as directed by the Projects Manager.
Undertake risk assessments and risk management plans, including safety planning in accordance with Llamau policy and procedure.
Work within a multi-agency settings where possible (mainly Llamau projects), with travel across Rhondda Cynon Taff.
Liaise with colleagues to provide timely, appropriate support.
Work within the Housing Support Grant Gateway framework, liaising with staff as required for case management and allocation.
Deliver support and assistance to each person in accordance with the ethos, values and policies of Llamau.
Ensure that all appropriate actions are taken to prevent unnecessary tenancy breakdown.
Ensure that all support notes are written up, signed and filed at the end of each session and that each file contains all relevant information on each individual as per Llamau policy. This is predominantly achieved through effective use of Newport’s and Llamau case management systems.
Ensure that each person builds and sustains an informal community support network that can enable that person to live successfully within their community.
Ensure liaison with relevant agencies that may be working with the individual, e.g. Social Services, Police etc. and ensure appropriate referrals are made to specialist or statutory agencies.
Ensure that accurate monitoring is completed for each individual supported.
Ensure case management systems are kept up to date at all times.

Build trusting relationships to support young people with complex needs daily.
Guide young people toward personal goals and independence through day-to-day help.
Maintain safe, clean, welcoming living conditions through routine housing safety checks.
Respond within the team to safeguarding concerns and positive engagement.
Provide emotional and practical support that motivates independence daily.
Deliver support and advice aligned with plans requested by keyworkers.
Engage young people by building strong relationships amid homelessness, abuse, trauma.
Handle crisis responses calmly and remain composed during challenging situations.

Complete assessments and support goal-setting for each individual.
Access appropriate services across housing, substance misuse, emotional, mental health.
Deliver one-to-one mentoring in the community for housing and CVs.
Support job searching, employment preparation, and education, including finances and benefits.
Attend appointments, build routine, structure, and support health and wellbeing.
Find meaningful activities and connect individuals with health support.
Work alongside external agencies and partner with probation staff, police and substance misuse services.
Act as an advocate as required.
Attend meetings and training events as necessary.
Represent the service at local events and meetings.
Record each case on the internal case management database.
Work flexibly to meet support needs when required.

Case Management: Acting as a Case Manager for adult service users entering structured treatment through the Criminal Justice System.
Personal Recovery Planning: Helping service users address their substance use, offending behaviour, and plan their own personal recovery plan.
Holistic Support: Supporting service users on their caseload to resolve all identified needs essential to long-term recovery.
Harm Reduction and Engagement: Providing advice on drug/alcohol issues, health issues, and social functioning, including harm reduction information and discreet needle exchange where appropriate.
Treatment Journey Assessment: Effectively assessing, planning, and reviewing all stages of a service user’s treatment journey using designated tools and within agreed timescales.
Individual Recovery Plans: Developing individual recovery plans that clearly identify how achieving each goal will enable progression in addressing substance use, reducing reoffending, and reintegrating into the community.
Collaboration with Agencies: Working in partnership with other agencies to provide a package of support around holistic needs, attending joint case allocation and case review meetings, sharing appropriate information, and ensuring that action plans are carried through.
Pre-release Engagement: Making contact with service users prior to release from prison and ensuring a comprehensive release plan is in place.
Motivational Interviewing: Utilizing motivational interviewing techniques to support service users in their recovery journey.

Guide individuals towards local support services and share relevant resource information.
Coordinate outreach to link individuals with treatment programmes and support services.
Represent the service at community events to promote awareness and support.
Provide empathetic listening and emotional support during difficult personal situations.
Work with support staff to maintain a consistent, whole-person care approach.