jonathan O'Brien
18 castle road, scarborough ,north yorkshire
Summary
Experienced Senior Bartender skilled in staff training and operational management. Cultivated a team-oriented environment through mentorship of new staff on bar operations and customer service. Drove sales growth via effective inventory management and upheld high service standards.
Personal licence holder
Overview
12
12
years of professional experience
Work History
Bartender
Newcastle packet pub
scarborough
05.2025 - Current
- Stocked and organised bar for quick access and efficient service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Assisted with stock counting, ordering and replenishing.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Verified customer age using official government identifications prior to serving alcohol.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Cleared empty kegs from bar area promptly, tapped new kegs and attached supply lines.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Handled customer complaints diplomatically, ensuring positive customer relations and upholding establishment's reputation.
- Maintained an adequate supply of snacks and food items at the bar of snacks and food items at the bar to serve customers.
- Maintained a clean and organised bar area, adhering to health and safety regulations.
Factory Worker
SWC Trade Frames ltd
scarborough
12.2014 - Current
- Loaded and unloaded products for efficient packing and dispatching, contributing to streamlined operations.
- Collaborated with other team members to handle assembly or sub-assembly of various components.
- Trained new employees on machinery operation and safety procedures, enhancing team capabilities.
- Adapted to various roles within the factory to support team objectives and enhance workflow.
- Maintained cleanliness and organisation in work area to ensure compliance with health and safety guidelines.
- Used personal protective equipment during all work tasks to ensure safety compliance. for work tasks, staying within safety guidelines and following regulations.
- Reduced waste and recycled materials to lower costs.
- Managed inventory levels, placing orders with suppliers to maintain stock.
- Oversaw inventory to maintain necessary stock for operations.
- Provided administrative support for the purchasing department, including document management.
- Participated in workshops and training sessions to stay updated on industry standards and technology advancements.
Senior Bartender
Lord Nelson pub
scarborough, north yorkshire
08.2017 - 05.2025
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Resolved customer complaints with diplomacy and professionalism, maintaining customer satisfaction and loyalty.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Managed bar operations, including stock control, ordering supplies, and maintaining inventory levels for optimal service.
- Monitored customer drink levels and intervened to prevent excessive drinking and intoxicated driving.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Maintained brand image by keeping a neat personal appearance.
- Organised and stocked bar supplies for efficient access during service.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Verified customer age using official government identifications prior to serving alcohol.
- Cleaned and organised glassware after use to ensure readiness for service.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
- Facilitated stock replenishment and counting to ensure adequate supplies.
- Cleaned the bar of discarded items and wiped up spills without delay to maintain a professional appearance.
- Removed empty kegs, tapped new kegs and attached supply lines.
- Monitored ice machine production and filled drink ice dispensing bins to keep steady supply.
- Upheld a high standard of cleanliness in all work areas to comply with health and safety regulations.
- Completed scheduled disassembly and cleaning of taps to remove build-up and meet health codes.
- Cultivated a friendly and welcoming atmosphere, resulting in a 30% increase in repeat customers.
Education
GCSEs - irish leaving cert
Athlone commity college
Athlone co westmeath 01-1998
Skills
- Cash handling
- Inventory management
- Customer service excellence
- Health and safety compliance
- First aid certification
- Staff training and development
- Time management skills
- Multitasking proficiency
- Problem-solving abilities
- MS Office Suite
- Team building
- Customer focus
Timeline
Bartender
Newcastle packet pub
05.2025 - Current
Senior Bartender
Lord Nelson pub
08.2017 - 05.2025
Factory Worker
SWC Trade Frames ltd
12.2014 - Current
GCSEs - irish leaving cert
Athlone commity college