Jonathan Maskell

- Assessed client's situation and needs. Listened closely to client and adapted communication

- Provided vital advice in a number of areas, including Housing, benefits & employment

- Answered client queries in person, over the phone, and by email.

- Worked closely with colleagues and other specialist advisors to address client needs.

- Worked with a range of clients, some of who were vulnerable

- The position made me comfortable working with confidential information

- Various administrative duties

- Carried out interviewing duties to support the census process

- Followed scripts, questionnaires and survey templates to ask specific questions.

- Input data and information

- Remain calm, patient and professional

- Provided excellent customer service, and explained our unique products to customers.

- Worked towards daily/monthly sales targets.

- Placed orders online and ensured stock was rotated.

- Prepared a variety of complex drinks and food.

- Opened/closed the shop, cashing up/banking duties, and ensured shop cleanliness and tidiness.

- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

- Casual Theatre Assistant, including bar work, ticket sales & ushering.

- Part-time carer for Grandparents during the Covid-19 pandemic.

- Parish Councillor for Sandridge, March 2022 to May 2023.

- Other charitable volunteer positions. i.e: Fundraising.