Jonathan Mark Smith

Train new staff in the following:

• Delivered comprehensive training programmes to develop employee skills and increase overall team capability.
• Conducted driving and manoeuvring assessments to ensure staff competency standards were met.
• Evaluated staff performance post-training and provided targeted feedback to enhance skills.
• Maintained meticulous records of each participant's progress throughout the course duration.
• Prepared detailed training materials, ensured ease of understanding for all participants.
• Facilitated open discussions during sessions, encouraged active participation from attendees.
• Complied strictly with company policies whilst developing and executing all training initiatives.
• Monitored employee progress, offering feedback to management on additional training requirements.
• All aspects in vehicle inspections
• Safe loading/offloading of vehicles on a transporter
• Safe weight distribution of vehicles on a transporter
• Safely securing load
• Safe connection and disconnection of transporter/trailer
• Safe route planning/parking due to the size of transporters/trailers
• Coordinated customer collections and handover processes for vehicles.
• Use of various app/tech we use for the job
• Use of tachographs and rules around usage
• All other aspects of health and safety with the role

• Completed training for the above role to become a 2 vehicle transporter driver
• Performed emergency repairs when necessary to prevent delays.
• Navigated various routes efficiently to ensure prompt deliveries.
• Managed documentation for smooth logistic operations.
• Operated lifting equipment safely, minimising potential injuries or damages.
• Used GPS systems accurately to facilitate efficient route planning.
• Managed time effectively resulting in timely pick-ups and drop-offs.
• Established good rapport with clients through professional interaction.
• Ensured timely deliveries by adhering to transport schedules.
• Avoided unnecessary costs by conserving fuel consumption whenever possible.
• Improved company reputation with courteous and professional demeanour.
• Conducted routine vehicle checks for maintenance purposes.
• Followed traffic laws to maintain safety on the road.
• Maintained safe operation for vehicle longevity.
• Maintained cleanliness of vehicle for a positive brand image.

• Lead a team alongside the Child Safeguard Lead to support and enable church to be a safe place for all.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

• Trained to safely upload/offload and secure vehicles to a transporter trailer.
• Maintained safe operation for vehicle longevity.
• Adapted quickly to changing weather conditions, maintaining delivery schedule adherence.
• Established good rapport with clients through professional interaction.
• Navigated various routes efficiently to ensure prompt deliveries.
• Followed traffic laws to maintain safety on the road.
• Performed emergency repairs when necessary to prevent delays.
• Managed time effectively resulting in timely pick-ups and drop-offs.
• Maintained cleanliness of vehicle for a positive brand image.
• Conducted routine vehicle checks for maintenance purposes.
• Managed documentation for smooth logistic operations.
• Improved company reputation with courteous and professional demeanour.
• Avoided unnecessary costs by conserving fuel consumption whenever possible.
• Accepted and received job information through digital app.
• Topped up oil and tyres to support vehicle safety and functionality.
• Avoided road congestion by taking alternative routes where possible.
• Planned routes and schedules to achieve consistent service availability.
• Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
• Maintained professional appearance and excellent hygiene levels to uphold company reputation.
• Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
• Kept accurate records of all deliveries made during the day.

• Trained to become vehicle inspector
• Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
• Provided excellent customer service, enhancing company reputation.
• Reduced fuel costs with efficient route planning.
• Adapted to changing road conditions quickly ensuring safe and timely deliveries.
• Navigated various routes efficiently, leading to increased route coverage.
• Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
• Coordinated delivery schedules for optimum time management.
• Maintained vehicle cleanliness for a professional appearance.
• Improved client satisfaction by delivering packages promptly and accurately.
• Completed deliveries with smile and patient, personalised service.
• Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
• Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
• Utilised hand-held devices to capture, document and communicate proof of delivery.
• Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.

• Led teams to pursue Continued Professional Development, challenge existing systems and surpass established goals.
• Supervised and managed communications, facilitating positive customer experiences.
• Monitored and reviewed financial controls, processes, and procedures to enable best practice development.
• Developed and administered annual budgets following periods of strong analysis.
• Analyzed financial performance to implement key improvement strategies.
• Managed daily finance services for smooth business operations.
• Collaborated with external support networks to deliver holistic client care.
• Built positive, productive client relationships for enhanced social support.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Collaborated with officials to prepare required legal documentation for court proceedings.
• Liaised with families and caregivers to develop balanced rehabilitation programs.
• Monitored service user progress, escalating concerns for swift resolution.
• Instructed clients in career development, job search and application strategies, resume writing and interview skills.
• Conducted individual and group counseling sessions.
• Effectively managed up to 10 employees, including support staff, finance staff and fundraisers.
• Expertly managed program budgets of up to £200k
• Collaborated with senior program stakeholders such as trustees and staff to provide leadership and clear direction.
• Fundraising and managing grant requirements
• Communication with supporters via quarterly newsletters
• Implemented cost-saving initiatives to drive profitability.
• Managed conflict resolution within teams, ensuring smooth workflow.
• Enhanced team performance with regular coaching and feedback sessions.
• Led strategic planning meetings, resulting in clear business objectives.
• Built strong partnerships with stakeholders for mutual benefit.
• Fostered a positive work environment that encouraged creativity and innovation.
• Successfully managed risk assessment procedures by adopting industry best practices.
• Trained and mentored teams in company policies and industry best practices to support seamless service delivery.
• Managed daily workflow, delegating tasks to support seamless operations.
• Liaised with board members to discuss operational strategy and review budgetary requirements.
• Led with empowering and empathetic leadership style, leveraging emotional intelligence and proactive communication to defuse conflict.
• Managed annual budget and enforced adherence through daily reconciliations.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Designed and implemented training to further develop staff based on business goals.
• Developed organisational policies for administrative oversight and internal controls.
• Organised financial and operational data to help with yearly budgeting and planning.
• Monitored health and safety measures for guaranteed compliance.
• Fostered strong relationships with clients through excellent customer service skills.
• Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
• Coordinated staff development training to improve overall service delivery.
• Maintained a positive work environment through effective conflict resolution strategies among staff.

• Devised and implemented improvements to service procedures, improving customer satisfaction.
• Managed customer complaints for improved business reputation.
• Fostered strong relationships with clients through excellent customer service skills.
• Spearheaded initiatives to achieve company targets, driving consistent growth and enhancing service delivery.
• Coordinated staff development training to improve overall service delivery.
• Established clear communication between management and staff, promoting a collaborative and supportive work environment.
• Led team meetings to set performance goals and review progress regularly.
• Supervised and evaluated employee performance, providing constructive feedback and identifying staff talent.
• Coached and mentored new team members, enhancing team performance and contributing to overall productivity.
• Delegated tasks effectively to maximise team potential and productivity.
• Built firm but respectful relationships with staff, leading by example, and providing continued encouragement for high levels of motivation and satisfaction.
• Maintained a positive work environment through effective conflict resolution strategies among staff.
• Reviewed operational policies periodically for improvements in efficiency and effectiveness.
• Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
• Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
• Developed targeted support programs through thorough client interviews and assessments.
• Conducted individual and group counseling sessions.