Jonathan Lemfu
London
Summary
Dedicated professional with a strong background in customer service, adept at utilising exceptional communication skills and problem-solving abilities to enhance client satisfaction. Proven expertise in active listening, time management, and conflict management ensures efficient handling of customer inquiries and issues. Demonstrates patience, empathy, and adaptability in fast-paced environments while maintaining comprehensive product knowledge. Committed to continuous improvement and career growth within dynamic organisations.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Security And Hospitality Assistant
Coople UK London
London, Greater London
08.2021 - Current
- Warehouse receptionist Security
- Customer Service
- Hospitality assistant
- Back doors and catering assistance
- Store assistant
- Good receiver
- Mail room
Security Officer and CCTV
Mitie Security
London, Greater London
03.2023 - 01.2025
- Security Officer and CCTV
- Patrolling the designated premises.
- Monitoring activity outside and inside the premises through observation and closed-
- circuit television.
- Signing visitors onto the premises.
- Giving directions and other information to visitors.
- Sorting post and checking suspicious packages.
- Recording any suspicious activity and taking any necessary action
Hospitality Staff
Compass Group UK & Ireland London
London, Greater London
06.2021 - 11.2022
- Ensured guest satisfaction by providing exceptional customer service.
- Maintained clean and organised dining areas for enhanced guest experience.
- Resolved customer complaints swiftly, enhancing their dining experience.
- Developed interpersonal skills with customer interaction.
Warehouse Operative
Meridian Business Support
Banbury, Oxfordshire
01.2019 - 06.2021
Picking packing
Online food order processing
mechanical handling equipment
Allocating storage space for goods
Labelling goods
Maintaining the warehouse in a tidy state and clearing away packing material and debris
Education
b2 Level - English
Stoke on Trent College
Stoke-on-Trent 02.2013 - 02.2016
level2 - Creative Media
Stoke On Trent College
Stoke-on-Trent 04.2017 - 04.2018
Skills
Customer Service
Communication Skills
Problem-Solving
Active Listening
Time Management
Patience and Empathy
Product Knowledge
Adaptability
Multitasking
Conflict Management
Adaptability in Fast-Paced Environments
Affiliations
- Video editing,Table tennis, Guitar , Movies
Certification
Door Supervisor, CCTV & First aid
Languages
French
Advanced
Timeline
Security Officer and CCTV
Mitie Security
03.2023 - 01.2025
Security And Hospitality Assistant
Coople UK London
08.2021 - Current
Hospitality Staff
Compass Group UK & Ireland London
06.2021 - 11.2022
Warehouse Operative
Meridian Business Support
01.2019 - 06.2021
level2 - Creative Media
Stoke On Trent College
04.2017 - 04.2018
b2 Level - English
Stoke on Trent College
02.2013 - 02.2016
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