Jonathan Jasper Cuizon

Facilitated creation of radiology orders for CT scans, X-rays, ultrasounds, MRIs, and mammograms as requested by medical doctors.

Coordinated patient scheduling for radiology procedures.

Assisted in verifying ICD-10 codes and contacted medical doctors regarding missing demographics or discrepancies in patient scripts.

Ensured proper insurance application for various procedures, including MVA, worker’s compensation, and standard medical insurance such as Aetna, Medicare, Horizon, BCBS, and Clover.

Trained in HIPAA regulations.

Conducted inbound and outbound calls to patients, doctors, and health insurers including Healthfirst, Aetna, UHG, and Medicaid NY to address needs.

Assisted in maintaining patient demographics to ensure accurate account information.

Processed orders for patients' incontinence, ostomy, enteral, and wound care supplies. Provided DME services including wheelchairs, hospital beds, and ambulatory devices.

Organised and labelled faxes received, and faxed confirmation of orders or prescriptions to health insurers and doctors for approval.

Contacted and faxed health insurance companies and doctors regarding incorrect ICD-10, CPT, and HCPCS documents received.

Processed payments for patients based on coverage from health insurance providers.

Facilitated appointment scheduling with the delivery team for DME deliveries and technical support for repairs.

Assisted customers with retail product orders and delivery status inquiries.

Processed replacements for lost or damaged orders.

Educated customers regarding billing inquiries, refunds, and exchanges.

Promoted to SME Trainer - Facilitates training for product specifics.