Dynamic and results-driven professional with expertise in conflict resolution, profit maximisation techniques, and sales team leadership. Demonstrates a proactive approach and critical-thinking skills to drive business success. Adept at negotiation tactics and proficient in CRM software usage, consistently fostering a positive attitude within teams. Committed to leveraging these competencies to achieve organisational goals and enhance overall performance.
Overview
25
25
years of professional experience
30
30
years of post-secondary education
Work History
Internal Sales Manager
Pan Anglia (Country Merchants) Ltd
Lincoln, Lincolnshire
01.2024 - 01.2025
Internal Sales Manager at a busy agricultural ‘non-genuine’ parts supplier
Organised special sales at specific times to drive customer engagement and move high volumes of products.
Strengthened client relationships through regular follow-up calls and emails.
Managed team of 6 staff, driving performance with motivational strategies to exceed sales targets.
Led regular team meetings to maintain communication and collaboration.
Implemented key account management practices for improved customer retention.
Responsible for all pricing negotiations with customers.
Aftersales Manager
Russells (Kirbymoorside) Ltd, Tuxford Depot
Tuxford, Nottinghamshire
01.2021 - 01.2024
Day to day running of the site, including health and safety, training, property maintenance etc.
Supported front-line sales teams with well-coordinated administrative operations.
Established budgets for programme activities and controlled expenditure to meet targets.
Conducted regular staff training, improved team productivity and efficiency.
Ensured prompt response to customer queries, resulting in higher customer retention rates.
Increased efficiency by automating routine follow-up processes thereby reducing labour costs.
Conducted regular market assessments to stay current on trends and maintain readiness for changes.
Allocated teams, materials and calendar space for individual projects.
Maintained high levels of communication with customers post-sale, ensuring their needs were met fully.
Parts Supervisor
Peacock and Binnington, Corringham Depot
Corringham, Lincolnshire
01.2015 - 01.2021
Supervisor of a busy parts department of a major AGCO and JCB dealership.
Ensuring the Parts team strives towards the achieving of KPI’s and other performance targets.
First point of service for customers – both on the telephone and in person.
The sale of all aspects of garden and landscaping machinery along with animal feeds including pet foods and equestrian supplies.
Organising and attending trade / agricultural shows.
Managed stock levels effectively to avoid shortages or excesses.
Ensured safety standards were met within the storage facilities at all times.
Inspected stock shipments to verify quantities, quality and destination information.
Investigated missing items, discrepancies and losses.
Implemented strict quality checks for incoming supplies, ensuring only top-quality parts are stocked.
Established strong relationships with suppliers to ensure steady supply of parts.
Self Employed Farmer
G T Stanser & Son
01.2003 - 01.2015
Responsible for all business management decisions
Completion of own accounts, VAT returns, sales ledger, purchase ledger etc
Completion and submission of SPS claim and Environmental Scheme management
Day to day running of 340 acre arable and 2,000 place pig farm
Self Employed Farmer
Commercial Modern Apprentice
EDF Energy, Cottam Power Station
Cottam
01.2000 - 01.2003
Based with the finance team, and gaining experience of all commercial areas
Budget reconciliations
Financial system management
Commercial Modern Apprentice with the finance team
Education
NVQ Level 3 - Business Administration
North Nottinghamshire Training
Worksop, Nottinghamshire
09.2000 - 07.2002
HNC - Business
Lincoln College
Lincoln, Lincolnshire
09.2000 - 07.2022
4 ‘A’ Levels - Biology, Chemistry, Physics and General Studies
Queen Elizabeth’s High School
09.1998 - 07.2000
12 GCSE’s - Maths, English and Sciences
Queen Elizabeth’s High School
09.1993 - 07.1998
Skills
Conflict Resolution
Profit maximisation technique
Proactive approach
Sales team leadership
Critical-thinking
Positive attitude
Negotiation tactics
CRM software usage
Timeline
Internal Sales Manager
Pan Anglia (Country Merchants) Ltd
01.2024 - 01.2025
Aftersales Manager
Russells (Kirbymoorside) Ltd, Tuxford Depot
01.2021 - 01.2024
Parts Supervisor
Peacock and Binnington, Corringham Depot
01.2015 - 01.2021
Self Employed Farmer
G T Stanser & Son
01.2003 - 01.2015
NVQ Level 3 - Business Administration
North Nottinghamshire Training
09.2000 - 07.2002
HNC - Business
Lincoln College
09.2000 - 07.2022
Commercial Modern Apprentice
EDF Energy, Cottam Power Station
01.2000 - 01.2003
4 ‘A’ Levels - Biology, Chemistry, Physics and General Studies