Accomplished administrative professional with over 10 years of experience in delivering exceptional customer service and managing office operations. Demonstrates proficiency in Microsoft Office, Microsoft Outlook, and Excel, alongside strong organisational and communication skills. Proven leadership abilities with expertise in staff management, training and development, performance appraisals, and quality assurance checks. Adept at independent working, risk assessment, and decisive decision-making. Committed to fostering a collaborative work environment through effective delegation and knowledge sharing.