Jonathan Gayle
Luton,Bedfordshire
Summary
Experienced in customer service and navigating customers through a succesful journey. I am seeking to move directly into a claims handler or Loss Adjuster Role. I have direct experience with customers going through the claims process and through my current role I review on a regular basis various correspondences from third parties and ensuring relevant action is taken.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Risk Management Support Representative
Enterprise Holdings
Aldershot
04.2024 - Current
- Setting up new and existing claims, sending to liability claim handlers from mail from third parties, OIC and MOJ allegation forms.
- Processing FNOL claims and sending to Liability claim handlers when there is third-party exposure
- Managing daily FNOL call logs and resolving incomplete and missing logs
- Assisting daily rental with stolen and unreturned vehicles, tasking external assistance and applying pressure to the renter
- Processing data requests from Police and Local authorities in line with GDPR guidelines
- Assisting customers on the Do Not Rent program and facilitating customer appeals
- Ran a project focused on reducing waste emails and educating daily rental branches on best practices and avoiding delays,
Management Assistant
Enterprise Rent-A-Car
Luton
03.2022 - 04.2024
- Delivered exceptional customer service, resolving complaints and enquiries to ensure satisfaction.
- Recognised for delivering excellent service in winning area shout-out competitions from customer surveys and a 90% customer satisfaction score as a branch
- Managing PM closing shifts, ensuring daily KPIs were met and closing tasks performed
- Mentoring and supporting newer staff members, providing coaching on bespoke systems and customer situations to ensure strong team performance
Education
Bachelor of Science - Sports Science
Southampton SOlent University
Southampton01-2021
Skills
- Customer relationship management
- Risk assessment
- Claims processing
- Data compliance
- Customer service
- Conflict resolution
- Computer expertise
Certification
- London Insurance Life Claims Adjuster Job Simulation on Forage
- March 5, 2026
* Completed a job simulation where I worked as a London Market Claims Adjuster
* Reviewed a First Notice of Loss to identify areas where further information
was required
* Prepared for a client relationship meeting, analysing a Claims Report to
identify key patterns in the data. - Alison certificate in Fundamentals of Insurance Claims Handling
Timeline
Risk Management Support Representative
Enterprise Holdings
04.2024 - Current
Management Assistant
Enterprise Rent-A-Car
03.2022 - 04.2024
Bachelor of Science - Sports Science
Southampton SOlent University