Summary
Overview
Work history
Education
Skills
Websites
Certification
References
Timeline
Generic

Jonathan Galston

Greenfield,Oldham

Summary

Business Analyst specialising in user research and story development to align business needs with technology solutions. Proficient in Waterfall and Agile methodologies, leveraging data analytics to enhance decision-making and process improvement. Expertise in gathering user requirements and converting insights into actionable user stories. Strong communication and collaboration skills, effectively bridging stakeholders and tech teams for user-centric solutions.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Business Analyst

CMap
Manchester, Greater Manchester
01.2024 - 07.2025
  • Reduced CMap's support queries by 7% through implementation of self-service configuration tool.
  • Utilised client data in database queries to evaluate product changes post-release.
  • Created functional specifications and process models to clarify requirements.
  • Led three amigos sessions to establish clear acceptance criteria for developments.
  • Provided support to development team during entire delivery cycle.
  • Engaged in user research via interviews and forums to enhance understanding of user needs.

Business Analyst / Product Owner

Mando
Liverpool, Merseyside
06.2023 - 01.2024
  • Managed portfolio of client products, including United Utilities' 'Report a Problem' tool and British Red Cross' website.
  • Converted change requests into user stories and acceptance criteria through impact assessments.
  • Acted as liaison among clients, internal senior stakeholders, and technical teams.
  • Aligned sprints with planned maintenance releases to support project and release management disciplines.
  • Documented current and future process flows using FigJam and Visio.
  • Facilitated scrum ceremonies with external and internal stakeholders.
  • Conducted onboarding sessions for new clients, addressing queries regarding processes.

Senior Business Analyst

DEPT
Manchester, Greater Manchester
01.2020 - 06.2023
  • Modelled new content management and translation workflow for AstraZeneca, reducing workforce by 31%.
  • Implemented peer-review process, achieving a 23% reduction in bugs across projects.
  • Led business analysis activities for website development and migration projects for clients including Nikon, Diageo, and St. James Place.
  • Mentored Junior and Mid-level Business Analysts, enhancing team capabilities.
  • Facilitated scrum ceremonies including sprint planning and backlog refinement.
  • Collaborated within cross-functional teams to manage user stories and backlog priorities in JIRA and Azure DevOps.
  • Produced and maintained functional specifications throughout project lifecycles.
  • Supported discovery workshops to identify business pain points and translate them into requirements.

Business Analyst

Degree 53 / Sharp Gaming
Manchester, Greater Manchester
06.2018 - 01.2020
  • Migrated legacy Betfred desktop website to adaptive mobile site, reducing maintenance effort and costs by over 50%.
  • Acted as Product Owner for in-house content management system, making key decisions aligned with client requirements.
  • Collaborated with Product Owners and Managers to document user stories, functional specifications, and prototypes using Axure.
  • Managed small change process end-to-end using Kanban framework for Betfred website and mobile application.

Business Analyst

Water Plus
Stoke-on-Trent, Staffordshire
09.2016 - 06.2018
  • Implemented interim test strategy as test manager until business matured.
  • Represented company at market operator meetings and reviewed necessary system changes.
  • Assessed impact of all change requests for Microsoft Dynamics-based billing system, MECOMS.
  • Produced benefits cases and options papers for senior stakeholders regarding MECOMS.
  • Provided second-line support for queries related to Microsoft Dynamics billing system, acting as subject matter expert.

Education

NVQ Level 1 - Customer Services

Focus On
Derby
09.2012 - 09.2013

NVQ Level 2 - Customer Services

Focus On
Derby
09.2013 - 09.2014

Skills

  • Agile methodologies
  • Scrum framework understanding
  • SQL knowledge
  • BPMN proficiency
  • Workflow modelling
  • Cross-Functional team collaboration
  • Product backlog prioritisation
  • Sprint planning and reviewing
  • Customer journey mapping
  • Requirements elicitation
  • Frontend technologies: JS, CSS, HTML5
  • Backend technologies: Python

Certification

  • PSPO 1 - Scrum.org - 2021-2022
  • PRINCE2 Foundation - QA - 2018


References

References available upon request.

Timeline

Business Analyst

CMap
01.2024 - 07.2025

Business Analyst / Product Owner

Mando
06.2023 - 01.2024

Senior Business Analyst

DEPT
01.2020 - 06.2023

Business Analyst

Degree 53 / Sharp Gaming
06.2018 - 01.2020

Business Analyst

Water Plus
09.2016 - 06.2018

NVQ Level 2 - Customer Services

Focus On
09.2013 - 09.2014

NVQ Level 1 - Customer Services

Focus On
09.2012 - 09.2013

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